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Work Background
Hole in the Roof MarketingAccount Manager Director
Jan. 2022· Managed team of 9-10 account managers and day to day operations · Created all training and onboarding materials for account managers · Collaborated with other department heads to ensure project completion · Supported staff with work and non-work related issues to ensure customer experience and internal communication remained consistent · Established improvement plan procedures for account manager staff · Generated weekly quiz questions for ongoing staff training · Created moodboards and pitchdecks for client campaigns and new product initiatives
Hole in the Roof MarketingSenior Account Manager
Jan. 2015 - Jan. 2021· Maintained responsibilities of a sales rep · Participated in new staff recruitment · Facilitated training for new account managers · Created and executed onboarding schedule for new hires · Managed relationships with tenured customers · Assumed responsibility for challenges with customers · Managed a team of junior account managers · Scheduled art and coordinated timelines with vendors and production staff · Developed and created online stores though Inksoft platform
Hole in the Roof MarketingSalesperson
Jan. 2013 - Jan. 2015· Initiated outreach to potential and current customers · Managed external client relationships · Forecasted client needs based on previous activity · Maintained and grew multi-million-dollar account list spanning a variety of industries · Implemented strategic sales techniques to create buyer activity · Offered client consultations on art and products for purchase · Developed seasonal collections for retail accounts · Responded to high volume of customer inquiries · Upsold customers to increase sales volume
Jonesboro SunAdvertising Sales Representative
Jan. 2012 - Jan. 2013· Secured advertisements for daily publication · Established customer relationships within the Jonesboro community · Created sales growth opportunities using creative design ideas and strategic ad placement
Jonesboro OccasionsStaff Writer
Jan. 2012 - May. 2012· Wrote feature stories for the monthly print publication and write a weekly movie review blog.
The Herald at Arkansas State UniversityStaff Editor
Aug. 2011 - Dec. 2011· Managed a staff of 14 news writers, assigned and reported stories, proofread and edited copy, collaborated with editor-in-chief to generate weekly story budgets, laid out and designed news page for biweekly publication
The Herald at Arkansas State UniversityFeatures Editor
Jan. 2010 - Dec. 2010· Wrote, edited, and assigned stories, laid out and designed the features page
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