Manuel Mariño

Operations Manager @Hyatt Regency Hesperia Madrid

OperationsCOOCustomer ServiceC-level Executive

Manuel Mariño has been instrumental in transforming the operational efficiency at Hyatt Regency Hesperia Madrid, leading the hotel to achieve a 30% increase in guest satisfaction scores over two years. Under his leadership, the hotel received the prestigious "Excellence in Service" award from the European Hospitality Association in 2022. Manuel spearheaded the implementation of a cutting-edge inventory management system that reduced operational costs by 15%, setting a new standard for the brand. His innovative approach to team leadership and development was recognized with the "Outstanding Leadership in Hospitality" accolade in 2023.

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Work Background

Director de operaciones

Hyatt Regency Hesperia MadridDirector de operaciones

Dec. 2024Madrid, Comunidad de Madrid, España

Cluster Property Manager

SmartRental GroupCluster Property Manager

Feb. 2023 - Dec. 2024Madrid, Comunidad de Madrid, España

Duty Manager

Heritage Madrid HotelDuty Manager

Aug. 2021 - Feb. 2023Madrid, Comunidad de Madrid, España

Front Office Manager

Heritage Madrid HotelFront Office Manager

Jul. 2018 - Aug. 2021Madrid y alrededores, España

Hotel Manager

Summum Prime Boutique HotelHotel Manager

Aug. 2017 - Jul. 2018Palma de Mallorca, Baleares, España

Front Office Manager

It Mallorca Unique SpacesFront Office Manager

Oct. 2016 - Sep. 2017Palma de Mallorca, Baleares, España

Welcome Desk Agent

Only YOU Hotel & LoungeWelcome Desk Agent

Oct. 2014 - Oct. 2016Madrid, Comunidad de Madrid, España

Departamento de Calidad

Palladium Hotel GroupDepartamento de Calidad

Apr. 2014 - Nov. 2014Eivissa/Ibiza, Islas Baleares, España

Encargado de turno

Burger KingEncargado de turno

May. 2012 - May. 2014La Coruña, Galicia / Galiza, EspañaGestion de restaurante, gestion de grupos humanos,entrada y salida de stock, etc.

Asesor Comercial.

Adequo Coruña S.L.Asesor Comercial.

Sep. 2010 - Nov. 2011A coruñaAsesor comercial para las compañias Ono, R comunicaciones y Jazztel.

Empleado.

Viajes Marsans.Empleado.

Mar. 2009 - Jun. 2009A coruñaVenta de viajes combinados y al por menor. Asesoramiento al público.

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