Monique Roussel

Master General Manager @Globe Life American Income Division

Talent AcquistionCall Center SupervisorPersonal AssistantAppointment SetterCall Center TrainerTraining and DevelopmentCustomer Success ManagerOffice AssistantCoachingInvestment ManagementCold Calling SpecialistOffice AdministratorBusiness Development Manager🧨 ConsultingCustomer Care SpecialistLive ChatHead of GrowthCustomer Support RepresentativeHR consultantComplaint Resolution SpecialistData Entry AssociateEmployee RelationsRecruiterInsuranceTraining&Development SpecialistClient Relations SpecialistSales RepresentativeOrganizational DevelopmentSales ManagerOutbound Sales SpecialistChat SupportExecutive AssistantData EntryAssistantCustomer ServiceCall CenterHRSales & BizDev

I am a Master General Agent with Globe Life American Income Schreiter Organization, where I have proudly served since 2023. I advanced quickly in my career, earning my first promotion in less than three months and achieving the position of Master General Agent within just 13 months. Throughout my career, I have received numerous Top Producer Awards and was honored to win the prestigious March Madness contest in my first year. These achievements reflect not only my work ethic but also my ability to thrive in a fast-paced environment. In my role, I hire, train, promote, and manage agents while equipping them with the tools and knowledge they need to succeed. I am highly skilled in organization, scheduling, setting appointments, job posting, and teaching life insurance. My strong communication skills and ability to relate to clients help me build lasting relationships and deliver exceptional service. Outside of leadership and client service, I take great pride in balancing my responsibilities as a dedicated mother while excelling in a demanding career. I believe in leading by example—with reliability, professionalism, and genuine care for both my team and policyholders.

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Work Background

Globe Life AIL Master General Agent

Globe Life American Income Division: Schreiter OrganizationGlobe Life AIL Master General Agent

Jun. 2023United States, Baton RougeI’m a Master General Agent with Globe Life American Income Schreiter Organization, where I’ve proudly worked since 2023. In just 13 months, I achieved the role of Master General Agent—a reflection of my dedication and strong work ethic. I hire, train, promote, and manage agents, helping them build lasting success in their careers. I’m proud to be a reliable leader for my team while also delivering excellent customer service to policyholders. My focus is on results, growth, and creating an environment where both agents and clients feel supported and valued.

Assistant

P. GaudinAssistant

Feb. 2020United States, Baton RougeAs a Legal Assistant, I supported an attorney by managing legal paperwork, handling email correspondence, and maintaining organized case files. I coordinated scheduling for client meetings and court appearances while ensuring deadlines were met. I also assisted with drafting documents and took on additional tasks as needed to keep daily operations running smoothly.

Medical Billing & HR

THE GROVEMedical Billing & HR

Jan. 2018 - Nov. 2018United States, Baton RougeAs a Medical Biller and Assistant to the Head of Human Resources, I managed a wide range of administrative and clerical responsibilities to support both departments. My duties included processing and submitting medical billing claims, handling patient account inquiries, and maintaining accurate records. In my HR support role, I managed employee clock-ins and tracked hours, assisted with payroll processing, and ensured accurate documentation. I also handled email correspondence, organized paperwork, and maintained efficient office operations to support staff and management effectively. Left due to unfortunate company downsizing.

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