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Work Background
Member
World Economic ForumMember
Jul. 2025
Co-Owner
Pease and Partners LLCCo-Owner
Jul. 2023Florida, United States
Director World Wide Technical & Customer Support Blink and Ring
AmazonDirector World Wide Technical & Customer Support Blink and Ring
Feb. 2023 - Jun. 2025Florida, United States
Director World Wide Customer Support and Programs for Ring
AmazonDirector World Wide Customer Support and Programs for Ring
Nov. 2021 - Feb. 2023Florida, United States
Director World Wide Employee Customer Services
AmazonDirector World Wide Employee Customer Services
Dec. 2019 - Nov. 2021Seattle and Florida
Director World Wide Customer Service - Amazon Logistics
AmazonDirector World Wide Customer Service - Amazon Logistics
Apr. 2019 - Dec. 2019Seattle, Washington, United States
Director Guest Service EMEA and International Disney +, Disney Stores and Disney Tickets
The Walt Disney Company EMEADirector Guest Service EMEA and International Disney +, Disney Stores and Disney Tickets
Dec. 2014 - Apr. 2019London, United Kingdom and International
Director Customer Support, Amazon.co.uk and Amazon Logistics as a Commercial Carrier
Amazon.comDirector Customer Support, Amazon.co.uk and Amazon Logistics as a Commercial Carrier
Sep. 2011 - Dec. 2014London and International
Director Customer Support Operations EMEA and APAC
Research In Motion (RIM/BlackBerry)Director Customer Support Operations EMEA and APAC
Dec. 2010 - Sep. 2011
Snr Director European Customer Service
eBaySnr Director European Customer Service
Dec. 2007 - Sep. 2010
Director Strategy and Operations AT&T Global outsourced services
Sykes Global Service LtdDirector Strategy and Operations AT&T Global outsourced services
Jul. 2005 - Nov. 2007Amsterdam/World Wide
Director Customer Support Centre
Sykes Global Service LtdDirector Customer Support Centre
Jul. 2002 - Jul. 2005Amsterdam Area, Netherlands
Director Customer Support Centre
Sykes Enterprises BVDirector Customer Support Centre
Jul. 2002 - Jul. 2005Amsterdam Area, Netherlands
Logistics Manager - Strategic Accounts, Northern Europe
NikeLogistics Manager - Strategic Accounts, Northern Europe
Jan. 2001 - Dec. 2002Amsterdam Area, Netherlands
Operations Manager, Strategic Accounts
Sykes enterprises BVOperations Manager, Strategic Accounts
Jan. 1999 - Dec. 2001

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35 Years in Customer Support & Experience Transformation
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