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Work Background
Project Coordinator / Travel & Dining Experiences Supervisor
The Travel CorporationProject Coordinator / Travel & Dining Experiences Supervisor
Sep. 2024 - May. 2025London Area, United Kingdom• Curated and launched 7+ multi-regional travel and dining projects across Europe, enhancing cultural authenticity. • Translated guest feedback into bespoke dining experiences, elevating customer satisfaction by 15%. • Collaborated with internal teams and regional vendors to align culinary offerings with brand values.
Project Supervisor
Caledonian SleeperProject Supervisor
Dec. 2022 - Sep. 2024London, England, United KingdomOversaw 5+ customer experience enhancement projects, focusing on onboard service quality and travel comfort. Analyzed feedback from 10,000+ passenger surveys, identifying key pain points and actionable insights. Collaborated with a team of 6 operations staff and 3 analysts, leading retrospectives and implementing continuous improvements.
Senior Technical Process Executive
InfosysSenior Technical Process Executive
Oct. 2021 - Oct. 2022Pune, Maharashtra, India• Managed operational support for 300+ customer cases weekly, ensuring SLA compliance above 95%. • Analyzed performance reports for a team of 15 agents, identifying service gaps and training needs. • Implemented workflow automation and FAQ resources, reducing customer complaint resolution time by 18%.
Associate
WNS Global ServicesAssociate
Jan. 2021 - Oct. 2021Pune, Maharashtra, India• Processed and modified over 1,000+ PNRs with 98% accuracy, reducing rework and customer complaints. • Facilitated issuance of 500+ flight tickets/month, ensuring compliance with fare regulations. • Supported resolution of 100+ disrupted travel cases, achieving a 95% service recovery rate. • Coordinated with airline partners for smooth communication between passengers and airlines.
Business Consultant
Stratovate Business SolutionsBusiness Consultant
Jan. 2020Greater London, England, United Kingdom
Content Developer
Bharatiya Digital Party (BhaDiPa)Content Developer
Jul. 2019 - Oct. 2019Mumbai, Maharashtra, India- Organized corporate domestic travel arrangements for accommodation, meals, and transportation depending on client's requirements, spending limits, and expectations. - Help build relationships with representatives of hotel chains, airlines, tourist attractions, and other destinations to negotiate directly that benefited both the company and the clientele. - Responsible for 3 key accounts: Cipla, Lupin and Glenmark Pharmaceuticals.
Senior Tour Manager
Toshali Group of Hotels and ResortsSenior Tour Manager
Mar. 2019 - May. 2019Mumbai, Maharashtra, India- Responsible for company's website design and brand marketing simultaneously. - Additionally, led an unique class excursion for students specialising in interior design. - Designed 07 group tour itineraries.
Trainee
Girikand Travels Pvt LtdTrainee
Aug. 2015 - Dec. 2016Pune, Maharashtra, India

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