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Work Background
Tramickar LLCGeneral Director
Jul. 2023Đà Nang, Da Nang City, VietnamTramickar is a multi-faceted business that incorporates hospitality and consultancy services.
• The hospitality outlet is designed and constructed on sustainable development principles, with approximately 800 kilograms of recycled plastic sourced from Central Vietnam used in the construction.
• Environmental sustainability, for example the use of local organic food or biodynamic / organic wine also plays a strong role in the product selection of this business.
Pegasus International CollegeSenior lecturer - Business and Hospitality
Aug. 2019 - Jul. 2023Da Nang• Managed and delivered Australian Qualifications to Vietnamese and international students at Pegasus International College. • Responsible for the development of a joint initiative between GATE College, Kathmandu and Pegasus funded through a program established by the Norwegian Government to facilitate cross cultural exchanges and study between the two colleges.
Pegasus International CollegeLecturer - Business and Hospitality
Aug. 2019 - Jul. 2023Da Nang
Australian Chamber of Commerce in Vietnam (Auscham)Executive Director and CEO
May. 2018 - Mar. 2019Ho Chi Minh City• Acted as spokesperson and liaison for the Chamber in interaction with the Vietnamese and Australian governments, other chambers, Australian FDI candidates, groups and individuals. • Responsible for the execution of all activities associated with the Chamber of Commerce including planning and implementing conferences and events, a number of which were new initiatives and personally developed.
• Increased membership by ten percent.
• Achieved a budget turnaround in one year from a forecast loss to a significant surplus.
• Jointly responsible for the re-establishment of the Tourism Working Group within the Vietnam Business Forum.
Pegasus International CollegeLecturer
Jul. 2016 - May. 2018Da Nang. In my
short time there I have been responsible for the delivery of training under the Australian
Qualifications Framework (AQF) to Vietnamese students and the development and delivery
of a Leadership Management program to a group of department heads at a local resort.
Key responsibilities: Development and delivery of training packages to a broad cross section
of learners
Family owned companyDirector
Oct. 2008 - Aug. 2015• Start up business that developed from home based to more than AUD$1 million in turnover within three years.
• Three award winning outlets.
• Numerous high profile events and articles
• Notable events managed included the state visit by HRH Prince Charles and the Duchess of Cornwall (now King Charles III and Queen Camilla).
TasteDirector
Oct. 2008 - Aug. 2015At the end of 2008 my wife and I identified an opportunity to establish a business focussed on high level corporate catering to the meetings and events industry as well as providing Curriculum Vitae, Michael Roberts Page 2 catering services for weddings and larger private events. From a start up in late 2008, the business developed to the point where in addition to our very successful catering operation, we established two award winning retail outlets in Hobart, specialising in providing local and seasonal gourmet food and beverage, ultimately servicing thousands of customers per week. We maintained a strong presence in corporate catering and managed numerous high profile events for up to 1000 people including the visit by HRH Prince Charles and the Duchess of Cornwall. All of the key responsibilities below were managed in-house, resulting in a very high level of repeat visitation, a strong social media presence and outstanding reviews on Trip Advisor and other similar web portals. Key responsibilities: Business planning; customer relationship management; financial management; marketing and communications; human resource management.
Book Australia PLNational Operations Manager
Nov. 2006 - Oct. 2008• Responsible for the planning and execution of a digital reservations platform across tourism businesses in five Australian states.
Michael Roberts and AssociatesPrincipal
Jul. 2005 - Nov. 2006A number of projects completed for both private and public sector clients including:
• The completion of a strategic plan for the use of parcels of Crown Land;
• A review of local tourism and hospitality businesses in local government areas; • and the strategic and operational planning of the rollout of a national digital reservation system for accommodation and tour operators across Australia.
Office of the Minister for Tourism, Parks, Heritage and the ArtsPrincipal Advisor
Apr. 2004 - Apr. 2005Office of the Minister for Tourism, Parks Heritage and the Arts 2004 – 2005
• Responsible for the provision of high level strategic and political advice to the Minister.
• Managed the day to day operations of a Ministerial office.
Office of the Minister for Tourism, Parks, Heritage and the ArtsSenior Private Secretary
Apr. 2004 - Apr. 2005This was a diverse role that involved not only managing the day to day operations of a Ministerial office, but also the provision of high level strategic and political advice to the Minister. The position was classified within the Senior Executive level of the State Government. Key responsibilities: High level strategic and political management and advice; stakeholder management; human resource management.
Tourism Industry Council TasmaniaCEO and Company Secretary
Mar. 1997 - Apr. 2004• Responsible for the planning, implementation and rollout of the National Tourism Industry Accreditation program, which is still operating today.
• Responsible for presenting to government at local, state and federal levels, a unified position on behalf of the tourism industry through broad stakeholder consultation and representation.
• Lobbied state and federal governments successfully for the introduction of two superfast monohulls to service Bass Strait, an investment of around AUD$500 million.
Tourism Industry Council TasmaniaGeneral Manager and Company Secretary
Mar. 1997 - Apr. 2004
Sheraton Hobart HotelFood And Beverage Operations Manager
Jan. 1994 - Jan. 1996I was responsible in this role for the successful performance of all areas providing food and beverage at the hotel which included menu and wine list development; rostering, training and supervision of approximately fifty staff; and the formulation and maintenance of annual budgets and monthly financial outlooks. In my period the Sheraton Hobart Hotel consistently achieved above average quarterly guest satisfaction index results at an Asia Pacific level. Key responsibilities; Financial management; human resource management; internal and external marketing; staff training; customer relationship management.
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