Requests
0
Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
InstacartShopper Community Program Manager
Apr. 2022Remote• Launched and created perks programming with partners such as Merit America and Stride Save,
which performed stronger than other competitors in the market.
• Created a robust offering of Instacart swag coinciding with current market trends to increase revenue while marketing old merchandise to recoup sales.
• Launched a successful community recognition initiative driving increased engagement to the community.
• Created and implemented a streamlined moderation tool for increased engagement and community
troubleshooting, increasing positive community sentiment.
• Leverages AI for copy editing articles and blog posts, automating metrics tracking for merchandise and gifting, tracking store management and reorder frequency, and placing order requests.
InstacartShopper Community Lead
Apr. 2021 - Apr. 2022Remote• Developed and implemented community engagement programming for the Shopper360 team at Instacart.
• Managed the shopper community, created engaging content, and analyzed data to drive engagement strategies.
• Worked with partners cross-functionally to provide timely and relevant support to shoppers during change management.
InstacartSite Manager
Feb. 2020 - Nov. 2020Denver, Colorado, United StatesManaged and developed shift leads and shoppers in the Rocky Mountain region as well as remotely managed the Portland region. Oversaw on the ground operations, launching new stores, hiring and onboarding, data analysis, and strengthening retailer relations. •Developed shift leads into successful people managers.
•Improved team moral and shopper productivity.
•Hired and onboarded shift leads and employees across multiple markets. •Implemented COVID-19 health and safety measures market-wide.
•Stepped in to successfully manage Portland market remotely.
•Change management with successful employee buy-in.
•Analyzed data and store specific metrics to improve speed, quality, and customer service.
InstacartShift Lead
Mar. 2018 - Feb. 2020Denver, Colorado, United StatesManaged on the ground operations, coached shoppers, developed retailer relationships, and launched new store locations. •Managed both Chicago, IL and Boulder, CO markets. •Coached shoppers on quality, efficiency, communication, and team relations.
•Launched new store locations in both Chicago, IL and Boulder, CO.
•Developed and implemented veteran shopper training program.
•Published an article for full-service shoppers on first shift experiences.
•Successfully onboarded and trained shoppers for multiple locations.
InstacartShopper
Mar. 2016 - Mar. 2018Chicago, Illinois, United StatesIn-store shopper providing excellent customer service in the northern Chicago market.
IPAA International Performing Arts AcademyWorkshop Presenter
Mar. 2015 - Aug. 2016Chicago, Illinois, United StatesLed audition workshops for potential students multiple times per day. Was the face of the company, boosting confidence and audition skills in students while also presenting and selling the program to parents and families.
Viterbo UniversityAssistant House Manager
Mar. 2012 - May. 2014La Crosse, Wisconsin, United StatesOrganized and led a team of 50+ volunteer ushers for a variety of performances and events held in the fine arts theater. Main point of contact for patrons, and quickly and efficiently solved all conflict that would arise. Opened and closed house, worked closely with front of house and back of house staff on seating and starting performances on time. Trained in ticketing, crowd control management, and excellent customer service.
Intch is a Professional Networking App for the Future of WorkSee more people like Anna on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
1789912 people
22
Data Entry
16
Senior Pricing Analyst @ Saia Inc.
20
Operations Manager @ Global Limousine of WNY
213037 people
15
Operations and project manager
16
Accounting Manager
15
Entrepreneur @ Sea Salt Therapy