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The CodeYogiFounder
Nov. 2019Noida, Uttar Pradesh, IndiaAs the founder of TheCodeyogi, my journey in the world of IT started with a vision to create a platform that simplifies technology for businesses of all sizes. With years of experience in delivering scalable IT solutions, I have been able to guide my team at TheCodeyogi to serve a diverse set of industries, helping companies overcome their technical challenges. From cloud services to cybersecurity, my mission has always been to provide reliable, tailored solutions that empower organizations to focus on growth and innovation. At TheCodeyogi, I emphasize a collaborative approach, working closely with clients to understand their unique challenges and ensuring that our solutions align perfectly with their goals. Our team thrives on staying ahead of technological trends, and under my leadership, we aim to be a trusted partner for companies seeking expert IT resources.
jinigram, INC.Director, SMB Solutions (Digital Transformation)
May. 2014 - Nov. 2019Noida, India and San Francisco, USMy role is to lead Jinigram Digital Transformation team and work closely with the customers to onboard, adopt and utilize digital transformation tools, techniques and processes to grow their business, retain customers and provide high-quality after sales support. I also lead Jinigram's eCommerce storefront product catalog and help drive partnerships and industry relationships to ensure that best of the breed products are showcased on our digital shelves. I have driven partnerships with Dell, Lenovo, AT&T, HP, and Canon to name a few.
iYogi Inc.Sr. Manager and SME - Apple Products and Solutions
Jul. 2011 - May. 2014Gurgaon, IndiaMy role was to manage, train and operationalize Apple Centric Technical Support Processes. I designed processes, conducted feasibility studies, market research, POC execution and operationalized new processes from POC stage to mature P&Ls.
DellVoice of Customer
Nov. 2009 - Jul. 2011Bengaluru Area, IndiaWas a part of the EMEA SOLUTION STATION. Adhere to latest training and support standards and procedures. Consistently met/exceeded campaign targets. Coach and mentor new employees. Played key role in improving team morale and satisfaction recommending staff scheduling changes, motivational programs and incentives.
Aditya Birla MinacsSenior Apple SME (Product Expert)
Nov. 2007 - Nov. 2009Bengaluru Area, IndiaPositively represented the company by providing excellent technical service. Was a part of Technical Team and had over achieved the target on maintaining C-SAT. Escalation and follow-up of cases requiring further action. Investigate and resolve customer concerns in collaboration with other departments. Interface with customers to identify needs, and improve customer satisfaction and retention. Ensured strict adherence to compliance & quality standards, while keeping the AHT and Customer Experience in mind.
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