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Work Background
ExtraYou, IncVirtual Administrator Partner | Owner
Jul. 2019RemoteAs the owner of Extra You, I specialize in providing high-quality, flexible operational and administrative support solutions to small and medium-sized businesses, entrepreneurs, and solopreneurs in a virtual environment. My services include Project Management, Executive Administrative Assistance, Strategic Planning, Research, Social Media Management, and Graphic Design. I also offer System and Process audits and setup, Team Management, and Website Development. Learn more about my comprehensive range of services on my website: www.extrayou.com
CitiExecutive Assistant to Managing Director of Global Retail Banking
Jul. 2018 - Jul. 2019Tampa/St. Petersburg, Florida AreaManaged day-to-day administrative tasks for the Managing Director of the Global Retail Banking division at Citi. Responsibilities included managing calendars, coordinating travel, and handling expense reports. Focused on prioritizing meetings and aligning workloads with the division's strategic objectives. Experienced in heavy virtual collaboration, utilizing various tools for effective communication in different environments. Monitored critical projects and initiatives to ensure cross-functional synergy. Acted as an administrative liaison, handling operational and administrative issues with internal and external stakeholders using discretion. Played a key role in project management, ensuring the leader stayed on track with deliverables to Citi's senior leadership. Additionally, handled various ad-hoc projects to support business needs
OfficeNinjasOfficeNinjas Ambassador
Sep. 2015 - Jun. 2023OfficeNinjas is a dynamic community for Executive Assistants, Office Managers, Admins, and Office Operations experts, offering online tutorials and live events to enhance their skills. As an ambassador in the OfficeNinjas program, I contribute ideas and insights to their publications, participate in discussions with fellow ambassadors, test and review new products and services, and recommend resources. My role is pivotal in advocating for and mentoring this professional community, highlighting the significance and expertise of office professionals worldwide.
Catalina MarketingSenior Executive Assistant to EVP of Operations
Aug. 2015 - Jul. 2018Tampa/St. Petersburg, Florida AreaManaged daily administrative duties for the EVP of Global Operations, the Chief Data and Analytics Officer, and their Senior Leadership Team in the US, Europe, and Japan. Optimized executive schedules, developed tools for enhanced communication, and coordinated quarterly Charitable Foundation Board meetings. Organized major events like Town Halls and leadership meetings, liaising with IT, facilities, and external vendors for logistics. Monitored critical projects for cross-functional synergy and served as the HR contact for onboarding new staff. Managed project deliverables for the leadership team, creating time-saving templates and handling repetitive tasks. Improved work tools and processes and developed an internal dashboard to display quality and performance metrics for senior management. Additionally, I handled various ad-hoc projects to support business needs.
Notary Public for the State of FloridaNotary Public - State of Florida
Jun. 2015Tampa/St. Petersburg, Florida AreaOfficiate documentation upon request
D2 GeneticsExecutive Assistant To Chief Executive Officer
Mar. 2015 - Aug. 2015Tampa/St. Petersburg, Florida AreaProvided comprehensive administrative support to the CEO, managing an active calendar, handling confidential correspondence, and arranging complex travel plans. Acted as a gatekeeper to optimize the CEO's schedule and facilitate direct access. Managed sensitive issues with discretion, ensuring appropriate action and communication. Served as a communication bridge between the CEO and internal departments, maintaining trust and credibility with senior leadership. Handled special projects with organizational impact and executed critical deliverables, including drafting correspondence and managing competing priorities under tight deadlines. Kept the CEO informed of upcoming commitments and internal company dynamics, acting as a barometer to gauge staff issues and concerns
PwCSenior Associate for myAdminConcierge pilot
Oct. 2014 - Mar. 2015Tampa/St. Petersburg, Florida AreaManaged complex administrative tasks for office clients virtually, overseeing the daily operations of 10 administrative specialists and 2 concierge staff across various U.S. markets. Responsibilities included training, planning, and directing staff activities, appraising performance, and resolving disputes. Established and maintained quality standards, and conducted audits for accuracy and completeness. Evaluated and recommended improvements to administrative and operational policies to leadership. Solved significant issues impacting team goals and executed special projects, all under limited supervision in a virtual setting with a pilot leadership team.
PwCAdmin Services Senior Team Assistant
Mar. 2011 - Oct. 2014Tampa/St. Petersburg, Florida AreaProvided comprehensive administrative support to the Assurance Service Delivery Center, managing daily operations, scheduling meetings, preparing presentations, and responding to requests from leadership. Collaborated with team assistants to ensure smooth workflow, handle reports, and maintain customer satisfaction. Partnered with human capital to recruit and onboard 300+ new staff during peak seasons. Actively supported the Learning & Development team in planning and coordinating training events for over 100 attendees, including logistical arrangements and CPE credit submissions for 300 staff. Managed the Learning & Development SharePoint microsite for efficient record-keeping and inter-departmental collaboration. I liaised with various internal service providers like IT, finance, and security. Significant achievements include streamlining the Learning and Development process to reduce CPE approval time from 30+ days to under three and creating an interactive administrative manual.
Sweetbites BlogBlogger, Food Photographer, Food Writer, Food Developer
Nov. 2009Tampa/St. Petersburg, Florida AreaFounded Sweetbitesblog.com in November 2009, a successful food blog that attracts over 10,000 unique monthly visitors. Specializing in recipe development, food photography, and blogging collaborations with brands. Actively manage website updates and content creation, and engage in social media activities to grow online presence. Skilled in collaborating with marketing sponsorships and exploring new opportunities in the food industry. Visit http://www.sweetbitesblog.com/ for more information.
Goodrich Lighting SystemsSenior Executive Assistant to President
Jun. 2005 - Mar. 2011Tampa/St. Petersburg, Florida AreaProvided comprehensive administrative support to the division VP and Executive Team across the US, Europe, and India. Managed and streamlined workflows, led special projects with organizational impact and ensured deadline compliance. Pioneered improvements in policies and procedures, achieving significant budget savings. Notably, led a continuous improvement event, automating work order processes, saving over $76,000 annually, and cutting steps by 80%. Developed an efficient onboarding system, reducing steps by 90%. Supported the HR Director with training coordination, EHS management, and maintaining site records. Acted as SharePoint administrator and internal auditor for the quality department.
BilinguaTecOffice Manager & Graphic Designer
Jan. 2002 - Jan. 2005Sarasota, Florida AreaHandled administrative duties for the owner and sales team, including updating procedures, coordinating staff training, and client interactions. Managed accounts payable and receivable, prepared bank deposits, and maintained merchant accounts. Responsible for the upkeep, recommendation, and purchasing of office equipment and software. Developed marketing and PR strategies for local publications, including press release preparation, web content, special events, and print media. Accountable for the layout designs of client print ads for 'El Mensaje Latino', and actively involved in ad sales and publication space.
EricssonAdministrative Assistant
Jan. 1997 - Jan. 2002Miami/Fort Lauderdale AreaProvided administrative support for the Product & Training Teams in Region America, coordinating local and international meetings, seminars, workshops, and training sessions. Led the design and execution of research programs and training courses for the Administrative Team. Served as the primary internet/computer expert and troubleshooter for an 80-employee office. Ensured departmental adherence to ISO-9000 quality standards for documentation and procedures. Collaborated with the Marketing Communications team on advertising, point-of-sale, public relations, and special events. Additionally, supported Customer Services with web-based systems in Latin America, coordinating various seminars, workshops, and training initiatives involving multiple group projects.
Royal Caribbean InternationalSpecial Event Coordinator - Inaugural events
Feb. 1995 - Jan. 1996Miami/Fort Lauderdale Area
Florida Power & Light CompanyCustomer Service Rep
Jan. 1992 - Jan. 1995
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