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Positive SolutionsSenior Product Manager
Mar. 2025
Aha!Product Concierge Manager (CSM/Consultant)
May. 2022 - Dec. 2024Harrogate, England, United KingdomSpearheaded tailored implementations for a diverse portfolio of enterprise clients, aligning innovative solutions with strategic goals whilst forging impactful relationships with director-level stakeholders, influencing key business decisions and cultivating long-term loyalty and growth. Below are a few of my key contributions: • Drove customer acquisition and growth strategies, achieving over $1M in annual recurring revenue (ARR) by aligning innovative solutions with strategic goals. • Boosted product adoption and engagement metrics by 20% through impactful training sessions and live demonstrations for large and cross-functional teams achieving over 74% average usage rate across managed accounts. • Led efforts to improve client results by providing strategic guidance, helping businesses fully utilize product features and capabilities to achieve their goals.
Visionable GlobalSenior Product Manager at Visionable Global
Jan. 2021 - Apr. 2022Owned the entire product lifecycle for innovative care pathway solutions across primary, urgent, and acute care settings. I managed large-scale projects, balancing strategic commercial objectives, complex regulatory standards, and operational needs. Collaborating with cross-functional teams, I helped conceptualise and launch impactful products, integrating clinical evidence into development strategies. I partnered with commercial teams to create compelling sales materials, conduct technical demonstrations, and nurture customised client interactions, driving market adoption and strengthening stakeholder engagement. Below are a few of my key contributions: • Directed product discovery processes and led the development and deployment of emergency service solutions, driving measurable clinical and patient outcomes. • Identified market requirements and formulated product specifications to meet user needs in healthcare environments.
EMIS HealthHead of Markets, Product Management
Sep. 2020 - Jan. 2021Leeds, England, United KingdomDrove market-focused, value-centric product strategies, employing a build-or-partner approach to innovation and development. I guided large initiatives, collaborating with internal teams and external stakeholders to identify and address critical market gaps. I delivered scalable solutions that aligned with business objectives and met evolving industry demands. Leading cross-functional coordination, I transformed insights into actionable product propositions, optimising growth and market differentiation. I cultivated partnerships and leveraged strategic alignment to maximise impact, driving the adoption of innovative solutions across target segments. Below are a few of my key contributions: Maintained high stakeholder satisfaction through effective communication and collaborative project management practices. • Steered long-term product success by defining vision, strategy, roadmap, and launch plans based on deep market insights. • Bridged market gaps with scalable solutions, improving user adoption rates and competitive standing within the industry. • Leveraged lifecycle insights to refine product strategy, meeting customer needs and ensuring sustained product relevance. • Led cross-functional teams to align product development efforts with strategic business objectives and market opportunities.
EMIS HealthLead Product Manager
Jan. 2020 - Sep. 2020Leeds, West Yorkshire, United KingdomSpearheaded the delivery of complex product enhancements aligned with NHS commercial priorities, ensuring compliance and market readiness. I managed programme execution for NHS IT Futures onboarding, driving integration and operational excellence across systems. Working closely with cross-functional teams, I navigated regulatory landscapes to deliver impactful solutions tailored to healthcare needs. I prioritised initiatives based on strategic objectives, enabling adoption and alignment with market demands. I facilitated stakeholder engagement to address challenges and optimise delivery outcomes, fostering innovation within the dynamic healthcare environment. Below are a few of my key contributions: • Improved product functionality by integrating user-centric features, leading to heightened customer satisfaction and usability. • Directed development and launch of innovative solutions aligned with NHS contractual and commercial requirements, resulting in increased market penetration and adoption.
CertiniaUser Experience Lead
Jul. 2018 - Dec. 2019Harrogate, United KingdomResponsibility for creating consistent, usable and elegant product solutions amidst the constraints in the salesforce platform. Lead a team of 8 designers across 22 feature crews to research, plan and architect the user experience design for enterprise business software applications. The goal to create usable and valuable digital products with the users perspective in mind. Below are a few of my key contributions: • Guided development of innovative user experiences by fostering culture of creativity and empathy. • Implemented discovery framework that improved user retention by 10% through strategic insights.
CertiniaUX Research Lead
Nov. 2017 - Jul. 2018Harrogate, United KingdomI steered research initiatives to shape product strategy, harnessing both qualitative and quantitative insights to refine user experiences. I delivered impactful findings through engaging stakeholder workshops, fostering collaboration and embedding user-centred design principles across teams. I drove the exploration of user needs and behaviours, informing decision-making and enhancing product outcomes. By partnering with cross-functional teams, I translated research insights into actionable design improvements, elevating usability and customer satisfaction. I advocated for data-driven approaches, aligning research methodologies with strategic objectives to support innovation and growth. Below are a few of my key contributions: • Implemented findings that contributed to 15% reduction in customer support tickets. • Led 20+ user research projects, resulting in 30% increase in user engagement.
CertiniaProduct Manager - HCM
Sep. 2016 - Nov. 2017Harrogate, North Yorkshire, United KingdomI managed the product backlog and drove Agile delivery workflows, successfully achieving key milestones in enterprise software development. I represented the product vision by collaborating with stakeholders and customers to align on strategic goals and deliver impactful solutions. Facilitating cross-functional engagement, I prioritised features and streamlined development processes. I championed the translation of business objectives into actionable product roadmaps, fostering innovation and ensuring market relevance. I guided initiatives that enhanced product value, addressing customer needs and driving organisational success. Below are a few of my key contributions: • Streamlined Agile processes, enhancing product delivery efficiency and optimising team output. • Oversaw team of 10 engineers, resulting in launch of three new products within enterprise software sector.
ReapitClient Services Director
Feb. 2012 - Jun. 2013Leeds, United KingdomI led and executed a variety of building construction projects, specialising in both residential and commercial structures, while managing all phases of the project lifecycle. I supervised and carried out intricate roofing repairs, assessing damage, recommending solutions, and implementing long-lasting fixes. By leveraging advanced techniques, I enhanced structural integrity and optimised resource allocation. I maintained high safety standards, adhering to industry regulations and fostering a secure work environment. Applying my problem-solving skills, I addressed on-site challenges, ensuring the delivery of quality outcomes. A few of my key contributions are given below: • Cultivated strong client relationships through effective communication and attention to detail, ensuring project satisfaction. • Coordinated with clients, suppliers, and subcontractors to achieve project goals within tight deadlines and budgets.
Press AssociationHead of IT Services
Sep. 2011 - Feb. 2012Leadership responsibility for 52 FTE's within Internal & External Service & Support Teams across 3 locations. Accountability for Service Improvement and Delivery of Live Services to/from Clients and Operations worldwide 24/7/365. Full P&L responsibility for £2.5m Opex and Capex budget.
Press AssociationHead of Service Improvement
Feb. 2011 - Sep. 2011Management responsibility for 30 FTE’s across Customer Services, IT Procurement Service Improvement and IT Asset Management supporting services and operations worldwide running 24/7/365. Focused on promoting IT services withing the business and to external clients and exploiting existing technology to underpin processes and procedures and improve efficiency and service levels and performance.
Press AssociationService Improvement Manager
Jan. 2010 - Feb. 2011
Press AssociationIT Communications Executive
Dec. 2008 - Feb. 2010
Press AssociationGroup Telecomunications Manager
Jul. 2001 - Dec. 2008Howden, United KingdomResponsible for procurement, cessation, fault analysis, changes and support of all comms related services including Domain Names, IN Numbers, Satellite feeds, leased lines, WAN, 700 mobile devices and 1,500 voice users spread over 15 offices Served as technical subject matter expert for colleagues, partners and clients. Negotiated three new distribution agreements with OEM device manufacturers.
Press AssociationIT Support Specialist
Feb. 1998 - Jul. 2001Wetherby, United KingdomHardware & Software support in time critical contact centre support environment taking live telephoned news and sport reports from journalists worldwide & forwarding to newspapers. Support for Windows NT domain including bespoke client/server applications Voice and Data support for a distributed 170 seat contact centre utilising Avaya INDeX PABX, CTI and ACD.
VPIT Support
Jan. 1995 - Jan. 1998Harrogate, United KingdomDesktop and basic server support for 100+ staff, spanning multiple sites/domains and including remote home workers. Second Line desktop and server hardware and software support Progress database administration. Responsible for bespoke software release testing and change control management PABX soft moves adds and changes. LAN and WAN network fault analysis and support. 3rd Party Supplier Management.
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