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Work Background
Stanley Black & Decker, Inc.Certified Commercial Training Manager, Middle East & Africa
Sep. 2010Dubai, United Arab Emirates• Crafted numerous product launch and product training video scripts that appealed to wide audiences.
• Transformed complex technical, educational, and commercial concepts into engaging narratives.
• Developed and implemented commercial product training programs for customers in the Middle East & Africa, enhancing their understanding of SBD solutions.
• Managed the SBD Customer Experience and Training Centre in Dubai, facilitating impactful customer interactions that drove revenue growth.
• Aligned training strategies with core business objectives and reported ROI to senior leadership.
Ag AirPost Holder - Accident Prevention and Safety Manager
Feb. 2009 - Jan. 2011Sharjah Airport, United Arab Emirates• Implemented and managed Accident Prevention & Safety Management System as Post Holder at AG Air Cargo.
• Ensured compliance with FAA, GCAA, & DOD Audit requirements for Atypical Cargo Ops.
• Developed the entire curriculum for online safety program modules and conducted face-to-face safety training programs for employees to enhance safety awareness.
• Spearheaded safety initiatives to reduce workplace accidents and improve overall safety culture.
Rob's RepairingOwner - Rob's Repairing Handyman Business
Nov. 2008 - Aug. 2010Dubai, United Arab Emirates• Managed a team of Technical Professionals for property maintenance, small domestic appliance, white goods, truck, bus, van, car, motorcycle, go cart, electric vehicle, dent repairs, bicycle, watch, bag, residential service, maintenance, repair, and electronics repair services in Dubai.
• Expanded business operations to other states in the UAE, launching Rob's Repairing UAE to provide comprehensive residential and mechanical, electric, and mecha-tronic services.
• Achieved customer satisfaction by offering fast, friendly, and efficient property maintenance solutions.
EmiratesLead Instructor - Pilot Training Systems
Dec. 2006 - Nov. 2008Dubai• Coordinated GCAA Flight Ops Training Department Audit prep resulting in zero findings: the first in the history of Emirates Airline Flight Ops Training Dept. I received a Najm "star" award from Emirates for this.
• Developed and implemented training programs that ensured compliance with UAE regulatory bodies, resulting in successful accreditation and certification of courses.
• Managed online and conventional classroom-based content flight crew training for Emirates in Dubai.
• Developed and implemented an automated training content management & delivery system to streamline processes.
• Edited and published content of 14 training captains and first officers as Electronic Flight Crew Training manuals.
Canadian University DubaiAdjunct Lecturer - English for Academic Purpose Program
Aug. 2006 - Nov. 2006Dubai, United Arab Emirates• Facilitated Dubai-based University students in the English for Academic Purposes program, aiming to achieve IELTS and TOEFL scores for further studies in Canada.
• Developed engaging lesson plans to improve students' English language skills and prepare them for academic success.
• Implemented interactive teaching methods to enhance students' speaking, listening, reading, and writing abilities.
UAE Armed ForcesMinistry of Defence UAE AIRFORCE Technical Instructor
Sep. 2004 - Jul. 2006Al Shahamah, Abu Dhabi Emirate, United Arab Emirates• Developed and presented engaging aircraft maintenance engineering curricula for Emirati Air Force technician-soldiers.
• Fabricated training aids for military aircraft maintenance based on curriculum requirements.
• Supervised class trips to Air Khalifa Flight Training College in Al Ain, a busy military flight-training facility.
British CouncilIELTS Instructor
Jul. 2003 - Sep. 2003Sharjah Emirate, United Arab EmiratesDelivered intensive IELTS preparation courses for Academic and General Training candidates, ensuring alignment with British Council testing standards. Taught all four modules: Listening, Reading, Writing, and Speaking, with a focus on exam techniques, time management, and achieving higher band scores. Designed and implemented lesson plans that balanced exam practice with skill-building activities tailored to diverse proficiency levels. Conducted diagnostic placement tests and full mock exams, providing targeted feedback to help learners meet university admission and immigration requirements. Supported a multicultural student body, including professionals, university applicants, and government scholarship candidates. Maintained detailed progress records and advised candidates on strategies for achieving their target scores. Consistently recognized by students for clarity of instruction and practical guidance that translated into measurable score improvements.
UAE Ministry of EducationEnglish Language Instructor - Canadian Education Consulting Network
Sep. 2000 - Aug. 2004Dubai• Developed and implemented detailed lesson plans in line with UAE TVET curriculum to engage Emirati high school boys in technical English learning sessions.
• Collaborated with the Canadian Education Consulting Network to deliver impactful English language instruction in a government high school in Dubai.
ENGLISH LANGUAGE SERVICES DUBAIPART TIME EVENINGS - ENGLISH AS A SECOND LANGUAGE INSTRUCTOR
Jan. 2000 - Jul. 2004Dubai, United Arab EmiratesDelivered evening ESL instruction to diverse adult learners, including expatriate professionals and residents, focusing on communicative competence and workplace English. Designed and adapted lesson plans to suit multi-level classes, emphasizing grammar, vocabulary, listening, speaking, reading, and writing skills. Prepared learners for standardized proficiency exams (IELTS, TOEFL) and workplace communication benchmarks. Incorporated interactive methodologies (role-play, group discussions, and multimedia aids) to foster learner engagement and retention. Assessed student progress through quizzes, oral interviews, and written evaluations, providing individualized feedback and learning strategies. Contributed to curriculum development and the integration of authentic materials tailored to the multicultural Dubai context. Achieved consistently high learner satisfaction ratings and measurable improvement in students’ English proficiency.
Edmonton JournalAdult Newspaper Carrier
Nov. 1999 - Jun. 2000Edmonton, Alberta, Canada• Delivered newspapers to 300+ subscribers daily, ensuring timely and accurate distribution.
• Managed efficient route planning to optimize delivery schedules and meet deadlines.
• Developed strong organizational skills and demonstrated high levels of punctuality and reliability.
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