Requests
3
0
Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Network Power<100 people
Roles
💰100%
Investor & VC
💸100%
Marketing
✔️100%
IT
Geos
🇺🇸100%
United States
Work Background
AccentureAssociate Manager of Network Engineering
Dec. 2023United States, DenverI work for Accenture, a Fortune Global 500 company and one of the world's largest consulting and professional services firms, specializing in IT services, cloud solutions, and digital transformation. With clients across 120 countries, I'm proud to be part of an organization that sits at the intersection of business and technology, providing solutions to 89 of the Fortune Global 100.
As Cloud Network Operations Manager for Meta's infrastructure through Accenture, I serve as a crucial bridge between critical social media platforms and their network infrastructure needs. I manage a team of 4 staff, overseeing tier 2/3 NOC engineering support for one of the world's largest social media ecosystems.
❇️ STRATEGIC IMPACT
🎯 Platform Reliability Champion
* Achieved five-nines (99.999%) uptime across Meta's flagship products while resolving critical incidents for Instagram, WhatsApp, Facebook, and Messenger.
* Designed comprehensive network monitoring and response protocols to ensure continuous platform availability.
💡 Technical Leadership
* Spearheaded successful cloud infrastructure migration initiatives while optimizing network security for cloud-native environments
👥 Team Excellence & Development
* Elevated team performance standards, developing and launching targeted training programs and comprehensive NOC documentation.
IntradoSr NOC Trainer
Sep. 2023 - Dec. 2023United States❇️ OVERVIEW I worked for a leading provider of emergency communications technology and telecommunications services. The company specializes in delivering mission-critical 911 infrastructure, cloud-based unified communications, and enterprise safety solutions across North America. I was recruited to modernize and standardize the NOC operations for emergency communications services. My focus was on developing comprehensive training programs and documentation for mission-critical operations. ❇️ STRATEGIC IMPACT 🎓 Training Development * Reduced onboarding time by designing and implementing a structured NOC technician training curriculum. * Established standardized training modules covering voice/data alarms, SLA compliance, and emergency communication protocols. 🛠️ Technical Knowledge Transfer * Delivered hands-on training sessions to 25 NOC technicians, enhancing their proficiency in proprietary monitoring tools, tickets systems and escalation procedures. * Streamlined escalation procedures and incident management processes for emergency. 📚 Process Documentation Excellence * Created a standardized documentation framework improving operational consistency. * Collaborated with SMEs to revamp 5+ technical knowledge articles and operational run books.
Charter CommunicationsNetwork Engineer lll
Jul. 2023 - Aug. 2023Denver, Colorado, United States❇️ OVERVIEW Charter Communications is one of the largest telecommunications and media companies in the United States, serving over 32 million customers across 41 states, providing high-speed internet, cable television, mobile, and voice services to residential and business clients. My role bridged the gap between network operations and security, focusing on maintaining and optimizing the fiber optic network infrastructure by troubleshooting, firmware management, and implementing sophisticated monitoring solutions to ensure network reliability and performance. ❇️ STRATEGIC IMPACT Network Monitoring and Diagnosis * Implemented robust network diagnostics using Simple Network Management Protocol (SNMP) to monitor Management Information Base (MIB) data.
Charter CommunicationsNetwork Engineer lll
Jun. 2023 - Jul. 2023• Provided tier 3 support for EPON & GPON network infrastructure, ensuring optimal performance. • Led troubleshooting efforts for DPoE networks, improving system reliability and service delivery. • Collaborated with cross-functional teams to identify software bugs and recommend fixes.
CloudflareNetwork Security & Performance | North America
Oct. 2022 - Jun. 2023❇️ OVERVIEW Cloudflare is a global technology company providing a range of cloud-based services including CDN, DDoS mitigation, Internet security, and distributed domain name server services. The company operates one of the world's largest networks, serving millions of internet properties and processing trillions of requests daily, with a mission to help build a better, more secure internet. My position integrated security monitoring, threat mitigation, and performance enhancement for enterprise-level clients, with a particular emphasis on implementing zero-trust architectures and advanced security frameworks. Core responsibilities included security threat monitoring and mitigation, zero-trust implementation and architecture, CDN and DNS optimization, SSL/TLS protocol management, WAF configuration and maintenance, and Bot management deployment. ❇️ STRATEGIC IMPACT Security Excellence & Architecture in Training * Achieved 99.9% threat prevention rate for 50+ Fortune 500 clients while implementing comprehensive zero-trust security frameworks and advanced bot management solutions in collaboration with engineering teams. * Deployed and optimized WAF rule configurations across global network infrastructure while maintaining robust security monitoring frameworks and systematic threat analysis strategies. Performance & Infrastructure Optimization * Improved content delivery efficiency and strengthen overall security posture, streamlining CDN configurations, DNS load balancing, and SSL/TLS protocols.
CloudflareBusiness Development Representative | Enterprise Inbound Sales
Feb. 2022 - Sep. 2022Establishing pre-sale relationships and business focused solutions, to new potential Enterprise subscribers.
JoyentSenior Cloud Operations Engineer
Jul. 2017 - Aug. 2018Greater Denver Area❇️ OVERVIEW Joyent, acquired by Samsung in 2016, was a pioneer in cloud computing and container-native infrastructure, known for developing the SmartOS platform and contributing significantly to Node.js development. The company provided high-performance cloud infrastructure solutions for both public cloud services and private cloud deployments. I led operations for Joyent's public cloud infrastructure and Samsung's private cloud deployments, ensuring optimal performance and reliability of SmartDataCenter (SDC) platform. My mission was to provide expert IaaS support and technical solutions for enterprise customers while maintaining strong focus on networking and DevOps best practices. ❇️ STRATEGIC IMPACT * Improved platform stability through implementing automated monitoring and incident response protocols, resulting in reduced mean time to resolution (MTTR) for critical infrastructure issues. * Led cross-functional initiative to standardize deployment processes across customer environments, reducing deployment time by and increasing customer satisfaction scores
YoutubeTVMetro Field Network Deployment Engineer
Feb. 2017 - May. 2017Greater Denver Area❇️ OVERVIEW YouTube TV transformed the traditional television landscape by providing a cloud-based streaming service that delivered live TV channels, on-demand content, and DVR capabilities through Google's robust infrastructure. The service offered 85+ channels including local networks, sports, news, and entertainment programming. I played an important role building and maintaining the physical infrastructure that powered YouTube TV's linear broadcasting capabilities. My responsibilities encompassed network implementation, hardware deployment, and quality assurance across multiple data centers and Points of Presence (PoP). ❇️ STRATEGIC IMPACT Network Infrastructure Enhancement * Spearheaded implementation of linear TV network architecture across multiple regional signal capture sites, ensuring seamless content delivery and minimal latency. * Maintained rigorous quality standards across all data center locations and remote PoPs, resulting in 99.9% uptime. Technical Leadership * Orchestrated hardware configuration and deployment initiatives, including critical software upgrades and testing protocols * Developed and implemented standardized Methods of Procedures (MOP) and Standard Operating Procedures (SOP) for construction vendors Project Management Excellence * Managed cross-functional teams for OSP and ISP projects, coordinating large-scale equipment deployments and space utilization initiatives *Supervised local construction vendors to ensure compliance with installation standards and quality benchmarks
GoogleGoogle Fiber - Network Engineer II Tier 3
Feb. 2016 - Mar. 2017Boulder, ColoradoOVERVIEW: • Tier 3 Network operations team is responsible for uptime and management of the Google Fiber network. • Provisioning and troubleshooting of live production switches and routers. Juniper & Cisco • Rollout minor and major changes to the production network in a planned manner to avoid service disruption to the end customer. • Handle escalation from tier 2 network team on immediate service affecting issues, cross collaborate with various teams(vendors, B/OSS, SRE, video-support teams, etc.) and drive towards recovering the network in an expedited manner. • Professional support for difficult network problems that require comprehensive understanding of the network and various systems that tie in to give service to the customer. • Perform network configuration changes, firmware upgrades, device turn-ups and closely work with Tier 2 team to perform maintenances and handle escalations. • Performed proactive network audits to identify and fix issues and maintain the high level of network service availability. • Highly skilled Network Engineer who monitors, maintains, and troubleshoot active devices within the Google Fiber network. This includes consumer premise devices, data centers, stand-alone equipment shelters, video head-ends, and core network.
Zayo GroupFTT-TIER-III-TECHNICIAN
Nov. 2014 - Feb. 2016Boulder, ColoradoSUMMARY: The FTT Tier 3 Technician/Engineer is a key member of the FTT (Fiber-to-the-Tower) organization. In collaboration with the FTT architectural and engineering teams, they will ensure engineering design standards are applied and implemented across the multitude of existing FTT networks and new deployments. They will ensure Zayo’s FTT networks are proactively managed for performance and capacity. By designing resilient, reliable and efficient networks, the FTT Tier 3 Technician will ensure Zayo exceeds the requirements and expectations of our customers. RESPONSIBILITIES: Act as leader within the FTT engineering team. Provide mentoring and design support to the FTT engineering team in the startup of new FTT projects. Collaborate with the architectural team to (a) create and roll out network design standards, (b) introduce new elements and design configurations into the network and (c) identify and develop solutions to network challenges. Apply network performance and network capacity planning/management methodologies and tools to the operational network. Build installation and test documentation in support of network deployments. Promote guidance to the install NOC during the turn up phase of projects and provide support and trouble analysis on the active network. Tier3/4 support to Operation team during network emergencies. Complete troubleshooting guidance to operations. Manage the lifecycle of network elements including network upgrades and replacements.
Cox CommunicationsISP Network Engineer II
Feb. 2013 - Sep. 2014Greater Atlanta AreaSUMMARY Service Provider IP Operations Engineer II has primary responsibility for support of the National Network. The technologies consist of MPLS, Network Intelligence, Carrier Grade NAT, and Optical Transport. The National Network service delivery capability for all of Cox service offerings, i.e. Video, Internet, Voice, Business Services, and WiFi. RESPONSIBILITIES 1. Implement global software issues/upgrades, equipment upgrades, and/or configuration changes. 2. Coordinate solutions with vendors and field personnel for equipment or operating system issues 3. Develop reports on network events and post mortems on outages in Cox's communication network. 4. Deliver on-site and/or remote technical support for all Cox transmission media. 5. Interface with other departments and markets to resolve network problems. 6. Real-time problem management including coordinating customer calls, problem escalation to appropriate support levels, tracking, and follow-up. 7. Contribute to training materials, training presentations and the creation of methods and procedures as needed. 8. Use performance monitoring capabilities to isolate service issues.
WorkMarket, an ADP companyIT Project Manager
Jul. 2010 - Sep. 2022❇️ OVERVIEW WorkMarket, an ADP company, is a leading enterprise-grade SaaS platform specializing in workforce management solutions. The platform enables Fortune 500 companies to efficiently manage, engage, and pay their flexible workforce through automated solutions and integrated payment systems. My role encompassed managing cross-functional project delivery, establishing documentation standards, and ensuring seamless technical support operations. I was responsible for maintaining high-availability infrastructure while implementing security enhancements and streamlining support processes. Core Responsibilities included enterprise technology project leadership, cross-functional team management, documentation, protocol development, technical support optimization, Security implementation, infrastructure maintenance, resource allocation, incident response management. ❇️ STRATEGIC IMPACT Project Excellence & Operational Efficiency * Drove successful project delivery through implementation of Agile Scrum methodologies, strategic resource allocation, and adaptive planning processes to meet evolving requirements. * Maintained 99.999% uptime for mission-critical network services through expert DNS configuration management and proactive incident response. Technical Infrastructure & Security Enhancement * Strengthened cybersecurity posture by implementing Splunk SIEM solutions while leading tier 2/3 troubleshooting across global locations. * Optimized technical support operations by standardizing hardware deployment processes and implementing automated ticketing workflows, significantly reducing resolution times.
Cox CommunicationsNTOC Data Service Assurance Analyst I
Sep. 2007 - Feb. 2013Atlanta, Georgia, United StatesSUMMARY: Provide Tier III & IV Service & Operations Management, Service Problem Handling and Service Quality Management for Cox Products, Services and Applications (CPSA) at the enterprise level. Cox CPSA have complex designs, which include CPE, RF, HFC, DOCSIS, protocols, signaling, security, switching, routing, servers, operating systems, databases and rating/billing. The analyst will act as a leader and owner of operations service management, escalation & incident command. This will include providing recommendations to management for changes & additions to the portfolio of CPSA for which they are responsible. As such, they will be responsible for assuring defined service quality metrics are met and the processes, tools and information are available to be effective and efficient in their Tier III & IV role.
ComSquared SystemsSystem Database Administrator
Feb. 2005 - Sep. 2007Deploy and support Sun Entry-Level and Carrier-Grade Servers on Solaris 9/10 OS. Helpdesk and onsite support with Telnet,SSH,FTP and VPN remote client support to Unix/Solaris 9/10 Servers. Execute working knowledge of custom scripted software with training and development on MySQL 2000 server. Database management and maintenance; backup, archive, and restore.
IBMThink Pad Support Admin
Mar. 2003 - Feb. 2005Atlanta, Georgia, United StatesTechnical Liason providing Helpdesk support for all IBM modeled ThinkPads with Windows and Linux OS platform. Full hardware and software phone support to clients using Clarify/Remedy ticket management and tracking system.
Best BuySenior Lead Technician
Mar. 2000 - Dec. 2003Built,install and troubleshoot for optimal system performance with personal computers, laptops and printers. Project Coordinator. Performed presentation on customer sales and education in Technology related to companies goal and focus. Developed personal sales techniques to generate customer growth in sales and help increase company revenue.
Intch is a Professional Networking App for the Future of WorkSee more people like Howard on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
886743 people
22
Data Entry
15
Virtual Assistant
15
Freelancer
147517 people
17
Sr Director, Customer Support
16
Customer Interaction Specialist
26
Sales Engineer