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Work Background
Ferguson EnterprisesCredit Coordinator
Sep. 2023New York City Metropolitan Area
Ferguson EnterprisesShowroom CSR II
May. 2022 - Sep. 2023Red Bank, New Jersey, United States- Experience in customer service role, demonstrating strong communication and problem solving skills. - Proven track record of delivering exceptional customer service and maintaining high customer satisfaction ratings. - Interaction with customers via phone, email, and in person, addressing inquiries , resolving complaints and providing product information. - Collaboration with internal teams to ensure prompt and accurate responses to customer inquiries. - Maintained detailed records of customer interactions, inquiries, and resolution using CRM software.
Ferguson EnterprisesSales Representative
Aug. 2021 - May. 2022Red Bank, New Jersey, United States
J.CrewAssistant Store Manager
May. 2021 - Sep. 2021
adidasAssistant Store Manager of Visual Merchandising
Aug. 2019 - May. 2021Elizabeth, New Jersey, United States* Managed the visual merchandising functions in a $13M location. * Managed a team of 50+ associates, with 2 Direct reports that ensured all visual and in store marketing task were completed in a timely manner in accordance to company standards. * Responsible for ensuring store achieves sales goals, KPI and profitability goals through effective coaching and developing of associates on sales floor. * Delivering sales and profit growth through strong merchandising decisions. * Assisted as part of the visual merchandising team for store remodel (Woodbury Common Outlets), and 1 new store opening (Tanger Outlets Deer Park).
Ralph LaurenAssociate Merchandise Manager
May. 2018 - Aug. 2019Jackson, New Jersey, United States* Managed the execution of all visual presentations and initiatives in a $11M location. * Managed a team of 30+ associates, with 1 Direct report that ensured in store marketing, pricing accuracy, and on floor product availability through RFID were completed in a timely manner. * Provided seamless customer service through sales floor leadership with a large focus on consumer retention through email capture and customer loyalty rewards. * Part of the visual merchandising traveling team, assisted with 4 new store openings, (Atlantic City, NJ, Vaughan Mills, Ontario, Assembly Row, Massachusetts, Riverhead, NY).
Victoria's SecretMerchandise Flow Supervisor
Oct. 2017 - May. 2018Freehold, New Jersey* Managed visual merchandising task and initiatives for Pink and Victoria Sport. * Assisted with stock room organization, and replenishment schedules. * Provided sales floor leadership with a large focus on customer service, and ensuring customer loyalty was being met through credit card acquisition.
O. Vidal PhotographyFreelance Photographer
Apr. 2016Lakewood NJ 08701Experienced and versatile photographer with a keen artistic eye and a passion for capturing unforgettable moments. Skilled in various photography styles, including portraits, events, and commercial projects. Strong technical proficiency and a knack for utilizing lighting, composition, and post-processing techniques to create stunning visual narratives. Dedicated to delivering exceptional results, collaborating closely with clients to understand their vision and exceed their expectations. Adept at creating a comfortable and enjoyable atmosphere to ensure memorable and authentic photographs.
NikeVisual Merchandising Coach
Mar. 2012 - Oct. 2017Tinton Falls, NJ* Managed the visual merchandising presentations in a $15M location. * Managed a team of 70+ associates with 3 Direct reports focused on merchandising standards, price accuracy, and marketing collateral through the store. * Managed monthly sales floor merchandising floor changes, initiatives. * Trained and developed new associates on brand retail standards, and product knowledge. * Partnered with District Visual Manager monthly to discuss merchandising strategies, product request, sales floor fixture mapping, and marketing opportunities. * Was part of several store remodels, and special projects in regards to visual merchandising, (2016 Olympics Innovation, Gloucester Premium Outlets NSO, Kids Foot Locker Willow Brook Mall, House of Hoops Harlem, NY)
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