Cicer Montes

Customer Service Trainee @Zoetis Colombia SAS

Administrador de EmpresasInvestor & VCClient Relations SpecialistSales RepresentativeCustomer Care SpecialistInvestment AnalystTranslatorSales & BizDevData EntryOffice AdministratorOffice AssistantExecutive AssistantPersonal AssistantAdministrative AssistantAssistantLive ChatCustomer ServiceCall Center TrainerCustomer Support RepresentativeCall Center🎓 StudentUndergraduate StudentFinancial PlannerFinancial AnalystFinance

Managed PQRS cases, ensuring timely resolution in accordance with internal service standards. Supported the Business Intelligence area through data organization and analysis using Excel and Power BI. Acted as a communication liaison between local and global teams. Supported internal and external communications within the area. Collected and organized client information in compliance with SAGRILAFT and OEA standards.

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Work Background

Customer Service Trainee

Zoetis ColombiaCustomer Service Trainee

Jul. 2025Bogotá, Distrito Capital, Colombia

Agente del servicio de atención al cliente

ContactPoint 360Agente del servicio de atención al cliente

Mar. 2021 - Dec. 2021Bogotá, Distrito Capital, ColombiaAtención al cliente, siguiendo parámetros de seguridad de la empresa y cumpliendo las exigencias de calidad. Trabajo bilingüe. Ayuda de preparación a nuevos integrantes

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