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Work Background
SegraIT User Access Management Engineer II
Mar. 2024As an IT Engineer specializing in User Access Management, I manage and automate user access across all enterprise systems and applications. My role involves configuring and administrating user accounts, onboarding/offboarding, and permissions management for critical systems like Azure AD, Office 365, Exchange, SharePoint, Teams, and Linux environments. I emphasize security best practices, including least-privilege access, and conduct regular audits to maintain compliance. Key Responsibilities User Access Management
-Manage and administer user onboarding/offboarding, account privileges, and entitlements for all corporate systems (35%).
-Perform regular audits to ensure access control aligns with security protocols and least-privilege principles. System Administration
-Maintain and oversee AD objects, security groups, and permissions across systems including Azure AD, O365, Exchange, SharePoint, and Teams (35%).
-Leverage PowerShell for automation and scripting to streamline processes and enhance system security. End-User Support
-Provide direct support to end users on access-related issues, prioritizing prompt and efficient service (20%).
-Troubleshoot complex issues related to authentication protocols (NTLM, Kerberos, LDAP, SAML SSO) and Linux servers. Documentation & Compliance
-Document and update all user access processes, performing weekly audits for secure and compliant access control (10%). Skills
Systems & Tools: Linux Server Management, Active Directory, Azure AD/Entra ID, Exchange, O365, PowerShell, RedHat Linux
Technical Expertise: Authentication Protocols (NTLM, Kerberos, LDAP, SAML SSO), Automation, Scripting, Security Protocols
Professional Skills: Strong Organizational Skills, Attention to Detail, Customer Service, Analytical Problem Solving
SegraIT Operations Administrator
May. 2022 - Feb. 2025RemotePosition Summary: The IT Operations Administrator position is a pivotal part from the day-to-day work within the many different systems being used. Creating and maintaining user accounts, ensuring compliance with the SOX Team, and troubleshooting user account issues such as permission based SSO logins. • Responsible for helping build out the automation processes for configuring/provisioning
• Application and systems support managing the Active Directory Setups
• Ability to execute run/builds from within Active Directory and auto-provision out applications through API's
• Create users and permissions to Systems and Folder Structures, as well as ensuring compliance in these areas
• Work directly with executive leadership to enhance overall operational efficiencies
• Ability to install, maintain, and troubleshoot network, system, and application issues
• In-depth knowledge of workstations, servers, and network hardware and their operating systems
• In-depth knowledge of Windows 7 through 10 and Windows Server 2008 r2 through Windows Server 2016
• Technical expertise in the setup, operation, and troubleshooting of all associated and follow-on operating systems such as Linux Distros. IE Red Hat, CentOS7, Debian, Ubuntu
• Identify and provide solutions for redundancy such as multiple backups, following Best Practices Infrastructure and day-to-day skills used: Windows Activate Directory, RADIUS SSO, VPN (Cisco AnyConnect), Exchange Admin, O365, creating user and service accounts as well as security and distribution groups. Ensuring compliance in these areas and removing permissions should someone have something they do not need. Overall Administration of the users and proprietary systems
Apex SystemsIT Operations Administrator
Sep. 2021 - May. 2022RemotePosition Summary: The IT Operations Administrator position is a pivotal part from the day-to-day work within the many different systems being used. Creating and maintaining user accounts, ensuring compliance with the SOX Team, and troubleshooting user account issues such as permission based SSO logins. • Responsible for helping build out the automation processes for configuring/provisioning
• Application and systems support managing the Active Directory Setups
• Ability to execute run/builds from within Active Directory and auto-provision out applications through API's
• Create users and permissions to Systems and Folder Structures, as well as ensuring compliance in these areas
• Work directly with executive leadership to enhance overall operational efficiencies
• Ability to install, maintain, and troubleshoot network, system, and application issues
• In-depth knowledge of workstations, servers, and network hardware and their operating systems
• In-depth knowledge of Windows 7 through 10 and Windows Server 2008 r2 through Windows Server 2016
• Technical expertise in the setup, operation, and troubleshooting of all associated and follow-on operating systems such as Linux Distros. IE Red Hat, CentOS7, Debian, Ubuntu
• Identify and provide solutions for redundancy such as multiple backups, following Best Practices Infrastructure and day-to-day skills used: Windows Activate Directory, RADIUS SSO, VPN (Cisco AnyConnect), Exchange Admin, O365, creating user and service accounts as well as security and distribution groups. Ensuring compliance in these areas and removing permissions should someone have something they do not need. Overall Administration of the users and proprietary systems
TruGenXIT Development and Operations Manager
Jul. 2020 - Sep. 2021Boca Raton, Florida, United StatesPosition Summary: The IT Development and Operations Manager position is an integral part from the day-to-day work within Salesforce as well as the Marketing that was done monthly. Providing Salesforce Administration and Reporting of the Salesforce data to help forecast as well as keep the business efficient. • Salesforce Administrator – Managing the Org and its users, as well as securing the Org
• Identify areas of improvement and execute strategies to address them
• Provide High Level and Granular reporting of data in Salesforce
• Ensure HIPAA compliance is maintained; research, design, and implement other compliance certifications such as PCI-DSS et al.
• Provide leadership and guidance to internal staff
• Establish and maintain relationships and agreements with 3rd party managed service providers
• Work directly with executive leadership to enhance overall operational efficiencies
• Ability to install, maintain, and troubleshoot network, system, and application issues
• In-depth knowledge of workstations, servers, and network hardware and their operating systems
• In-depth knowledge of Windows 7 through 10 and Windows Server 2008 r2 through Windows Server 2016
• Technical expertise in the setup, operation, and troubleshooting of all associated and follow-on operating systems such as Linux Distros. IE Red Hat, CentOS7, Debian, Ubuntu
• Identify and provide solutions for redundancy such as multiple backups, following Best Practices
Nation Safe DriversDirector of Operations and Information Technology
Jan. 2018 - Mar. 2020Boca Raton, Florida, United StatesPosition Summary: The Director of IT SEC/Ops has complete ownership of the operational elements of NSD and all infrastructure. The Director of IT SEC/Ops will accomplish this through strategic planning, establishment, and management of 3rd party service partners, and leadership of existing operational staff -Development, implement, and maintain IT operational policy and procedures
-Identify areas of operational improvement and execute strategies to address them
-Ensure infrastructure and services are appropriately maintained and supported
-Provide optimal delivery of IT services with delegation to the SEC/Ops Teams
-Ensure compliance (HIPPA, PCI-DSS, etc) is maintained; research, design, and implement other compliance certifications such as ISO/IEC 27001 et al.
-Provide leadership and guidance to internal staff
-Establish and maintain relationships and agreements with 3rd party managed service providers
-Work directly with executive leadership to enhance overall operational efficiencies
-Monitor networks, secure and non-secure; modify user accounts via Active Directory, submit changes to file management and peripheral devices, escalate network incidents, and provide direct support where needed
-Ability to install, maintain, and troubleshoot network, system, and application issues
-In-depth knowledge of workstations, servers, and network hardware and their operating systems
-In-depth knowledge of Windows 7 through 10 and Windows Server 2008 r2 through Windows Server 2016 and Windows
-Technical expertise in the setup, operation, and troubleshooting of all associated and follow-on operating systems such as Linux Distros. IE Red Hat, CentOS7, Debian, Ubuntu
-Monitor secure and non-secure networks 24x7 and escalate incidents to system administrators
-Directly manage IT Security Staff and IT Operations Staff
-Application Security and Source Code Review
Nation Safe DriversCyber Security Specialist
Sep. 2017 - Jan. 2018Boca Raton, FL-Risk Assessment for both Internal and External Cyber Security risks
-Analyze and build Defensive Infrastructure to Detect events, Respond to Events, and Recover from Events
-Analyze System and Application Development
-Analyze Physical Security and Environmental Controls
-Ensure Customer Data Privacy
-Provide Vendor and Third Party Service Provider security management
-Penetration Testing, Vulnerability Assessment, and Monitor and testing in both Development and Production Environments
-Create user guidelines, training, and awareness of Information Security
-Periodically Review infrastructure and procedures to ensure protection from threats
Simple Media PromotionOWNER/CEO
Sep. 2016 - Jan. 2022Boca Raton, Florida, United States• Founded and operated a digital marketing and SEO agency, managing teams across development, design, SEO, copywriting, and sales.
• Scaled the business to support over 30 developers, 5 graphic designers, and a network of contractors handling SEO, social media marketing, and content creation.
• Directed daily business operations including project management, client communications, team leadership, accounting, and IT infrastructure oversight.
• Hired, trained, and managed sales agents and department leads to drive revenue and ensure high-quality service delivery.
• Maintained and secured cloud infrastructure using AWS Elastic Stack, CentOS7 VPS environments, and SQL-backed web portals.
• Delivered monthly client reports on SEO performance and led successful campaigns that improved Google and YouTube rankings.
• Transitioned to an outsourcing model for client projects as demand grew and time availability shifted; now use the platform to support personal clients and referrals.
Boca Raton Resort & Club, A Waldorf Astoria ResortServer
Mar. 2014 - Jan. 2015Boca Raton, FL• Prepare tables for meals, including setting up items such as linens, silverware, and glassware.
• Prepare checks that itemize and total meal costs and sales taxes.
• Check with customers to ensure that they are enjoying their meals and take action to correct
any problems.
• Clean tables or counters after patrons have finished dining.
• Explain how various menu items are prepared, describing ingredients and cooking methods.
• Present menus to patrons and answer questions about menu items, making recommendations
upon request.
• Write patrons' food orders on order slips, memorize orders, or enter orders into computers for
transmittal to kitchen staff.
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