Ana Barandiaran

Bilingual Automation Specialist @Fetch

Typing SpecialistData Entry SpecialistData EntryInterpretation SpecialistTranslatorExecutive AssistantPersonal AssistantAdministrative AssistantAssistantCustomer Care SpecialistChat SupportHelp Desk SupportCustomer ServiceTutorTraining&Development SpecialistEducationConsultingHR

Ana Barandiaran is a dynamic Bilingual Automation Specialist at Fetch, where she leverages her expertise in process automation to enhance operational efficiency across multilingual teams. With over a decade of experience in education, training, and integrating cutting-edge automation solutions, Ana has successfully led projects that reduced processing time, significantly boosting productivity, improving standard procedures, and customer experience. Fluent in both English and Spanish, she excels at bridging communication gaps, ensuring seamless collaboration across diverse teams. Ana's innovative approach and commitment to excellence make her a pivotal asset in driving Fetch's mission to streamline operations and deliver exceptional client experiences.

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Work Background

Automation Specialist

FetchAutomation Specialist

Bilingual Automation Specialist

FetchBilingual Automation Specialist

L3 Bilingual Senior Support Specialist

Fetch RewardsL3 Bilingual Senior Support Specialist

Dec. 2021 - Sep. 2024Remote

Bilingual Teacher

LONGVIEW ISDBilingual Teacher

Aug. 2018 - Jul. 2020

Communications Executive

New CommunicationCommunications Executive

Jun. 2012 - Aug. 2014Buenos Aires, Buenos Aires Province, ArgentinaReviewed accounts monthly to monitor and track customer satisfaction and complaints. Identified client business needs by gaining understanding of goals, objectives and processes. Researched and customized service proposals for clients. Developed communication strategies for clients, such as press releases and organizing events. Created weekly, monthly, and annual reporting systems showing strategy results. Assisted with conflict resolution and public image issues

Communication Assistant

KetchumCommunication Assistant

Jun. 2010 - May. 2012Buenos Aires, Buenos Aires Province, ArgentinaPrepared documents, reports and presentations for executives and board members using advanced software proficiencies. Collected and arranged information and entered details into organized databases. Provided extensive clerical and administrative support to department staff. In charge of developing daily reporting and translation for major international clients.

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