Judeeth Canseemeh

Customer Service Representative

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Judeeth Canseemeh is a dedicated Customer Service Representative with over six years of experience in the retail banking industry. Known for her exceptional performance across the network, communication skills and problem-solving abilities, she consistently provides outstanding support to clients, enhancing customer satisfaction, loyalty and retention. Judeeth is passionate about building strong customer relationships by giving them timely solutions and is always eager to go the extra mile. In her free time, she enjoys art& design and exploring with friends. CORE SKILLS Customer Relationship Managemen Office Administration & Records Management Calendar & Meeting Coordination Procurement & Vendor Liaison Budgeting & Imprest Management Document Management Systems Fleet & Asset Tracking Minute Taking & Reporting Staff Supervision & Performance Management Inventory Management & Stock-Taking Compliance & Risk Adherence Proficiency in MS Word, Excel, PowerPoint PROFESSIONAL EXPERIENCE DFCU Bank, Kampala – July 2013 to Present Customer Service Officer / Chief Teller / Account Services Officer Key Responsibilities Coordinated all front-office operations including customer handling, query resolution, document filing, and compliance with customer experience standards. Organized internal meetings, documented minutes, followed up on action points, and ensured availability of required resources. Prepared and submitted daily and monthly reports to supervisors; handled petty cash and managed budgets at the branch level. Ensured timely execution and accountability of financial transactions, including imprest utilization and reporting. Maintained records of client interactions, processed documentation, and ensured service-level agreements were met. Supervised tellers, ensured cash handling standards, and maintained ATM operations and stock levels. Led stock-taking of bank forms, equipment, and supplies; ensured smooth operations and timely replenishment. Managed internal correspondences and acted as po