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Work Background
Regional After Sales Manager
JLRRegional After Sales Manager
Aug. 2024São Paulo, Brasil
After Sales Commercial Coordinator
Jaguar Land RoverAfter Sales Commercial Coordinator
Jan. 2020 - Aug. 2024São Paulo, SP, Brasil
Business Analyst
NBS InformáticaBusiness Analyst
May. 2016 - Jan. 2020São PauloDesenvolvimento de soluções permitindo maior interação entre indústria, distribuidores e seus clientes tendo por objetivo melhor experiência dos usuários e clientes. Compreensão de requisitos e necessidades, operacionais e comerciais para adequação de projetos baseado nas demandas geradas pelos stakeholders. Planejamento, acompanhamento e entrega de projetos envolvendo toda a cadeia do produto (fábrica, distribuidores e cliente final) e suporte à rede de usuários. ---------------------------------------------------------------------------------------------------- Development of solutions allowing greater interaction between industry, distributors and their clients aiming at a better experience for users and customers. Understanding of requirements and operational and commercial needs to adapt projects based on the demands generated by stakeholders. Planning, monitoring and delivery of projects involving the entire product chain (factory, distributors and final customer) and support to the network users.
Project Business Analyst
TecSinapseProject Business Analyst
Jan. 2015 - Apr. 2016São Paulo e Região, BrasilLevantamento de requisitos técnicos e operacionais de projetos, principalmente na área de gestão de indicadores e controle de dados financeiros e produtivos. Treinamento de usuários e time de suporte visando melhorias e futuros desenvolvimentos. Identificação de oportunidades de otimização financeira, de processos e de interfaces entre intermediários a partir da compreensão do negócio e do mercado. -------------------------------------------------------------------------------------------------------------- Collection of technical and operational requirements of projects, mainly in the area of management of indicators and control of financial and productive data. Training of users and support team with seeking for improvements and future developments. Identification of opportunities for financial optimization, processes and interfaces between intermediaries from the understanding of the business and the market.
Estagiária
Jaguar Land RoverEstagiária
Jan. 2013 - Jan. 2015Back-office do time de Pós Vendas América Latina e Caribe prestando suporte na coleta de dados atacado e varejo e desenvolvimento de relatórios e análises. Implantação de projetos de sistematização de dados junto à rede de distribuidores da marca, tais quais o programa de pesquisa de satisfação e gestão de indicadores. Organização das reuniões anuais promovidas pela marca junto à rede de distribuidores para fins de troca de experiências e possibilidade de melhorias. ---------------------------------------------------------------------------------------------------------- Back-office of the After Sales Team in Latin America and the Caribbean providing support in wholesale and retail data collection as well development of reports and analysis. Implementation of data systematization projects with the brand distributors network, such as the satisfaction survey and management of indicators. Organization of the annual meetings promoted by the brand with the network of distributors for the purpose of exchange of experiences and possibility of improvements.

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