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Network Power<100 people
Roles
💰50%
Investor & VC
🔥50%
Startup Founder
💸50%
Marketing
Geos
🇺🇸50%
United States
Work Background
ConcentrixAssociate Director Talent Acquisition
Jan. 2023LATAM
CognizantGerente adquisición de talento
Jan. 2022 - Jan. 2023AmericaOverseeing talent attraction for customer service, finance and sales in Central America and Mexico.
TeleperformanceGerente senior reclutamiento y selección
Jul. 2020 - Jan. 2022Costa Rica, República Dominicana y Honduras
TeleperformanceGerente Reclutamiento y Selección
Feb. 2019 - Jan. 2021Costa Rica• Reponsible for massive hiring 800+ vacants a month. Identify and execute recruitment projects and initiatives. • Responsible for internal and external stakeholder management related to recruitment. • Monitor and continuously improve the external and internal candidate journeys. • Create and drive leading edge recruitment campaigns and initiatives aligned with the business priorities. • Provide data to measure the effectiveness of the attraction strategy and continuously improve approach. • Review recruitment systems and processes. • Review and approve job descriptions for each position among the organization. • Ensure digital media strategy and brand positioning on the local Market. • Financial planning. Budget request and manage.
OnProcess TechnologyOrganizational Development & Talent Attraction Manager
Oct. 2015 - Feb. 2019• Create strategy to develop internal talent among the organization. • Provide training and mentoring plan to help internal candidates achieve their next position in the company. • Meet with all departments to analyze their growth needs and succession plans. • Create strategy to attract external talent. • End to end hiring. • Manage department budget. • Organize on boarding sessions. • Supervise follow up of new hires to guarantee their success.
ConcentrixTeam Lead Customer Service and Technical Support
May. 2014 - Oct. 2015• Personnel growth and development plans. • Training and development specialist. • Performance Improvement Plans to support agents. • Perform periodical quality audits, by evaluating calls and case handling. • Interact with Tier 2, vendors and other teams to work towards case resolution and customer escalation management to ensure the appropriate level of service and positive customer experience. • Implement methods to reach the company's KPIs. • Owner of EMEA Line of Business. • Create reports to maintain account visibility.
WalmartContact Center Team Supervisor
Apr. 2012 - May. 2014• Evaluate new hire training sessions and on demand reports performed within the customer care team, according to pre-established quality standards. • Create knowledge base documents and workflows as procedures backups. • Responsible for collecting and making the correct templates and SOPs available to the team. • Create action plans to improve personal and account performance.
Bank of AmericaTeam Supervisor
Feb. 2009 - Apr. 2013
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