Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
Carnelian GroupFounder & CEO
Jun. 2024Let us solve your pain points related to people and internal process, so that you can get on with building your business.
Square RootsFractional Chief People Officer
Jun. 2024Remote
Square RootsChief People Officer
Apr. 2022 - Jun. 2024Remote
Square RootsVP of People
Sep. 2020 - Apr. 2022Remote
Square RootsHead of People
May. 2019 - Sep. 2020Brooklyn, NYHeading up all things people at Square Roots, an urban farming company empowering next-gen farmers to grow hyper-local, real food.
IEX Group, Inc.Head of Talent Management
Jan. 2015 - May. 2019New YorkOwner of all things people, focusing on scaling culture, maintaining employee engagement, and hiring and retaining key talent in a fast-paced dynamic environment. - Built recruiting process from the ground up, ensuring key stakeholder alignment, operational efficiency, and successful talent outcomes. - Led the transition away from manual processes to technology systems to support and scale talent functions (e.g. applicant tracking system, HRIS, performance management), while also leveraging internal toolsets for other talent functions (e.g. onboarding) - Created and implemented broad talent engagement strategy, designed to keep key talent in place and engaged while managing talent transitions and limiting risk to the business. - Implemented org-wide feedback, performance management, and accountability processes at company level and individual level, with an emphasis on manager training and empowerment - Advised executive team on organizational best practices through scaling and maturation from early to growth stage company
Aviary (now Adobe)Director of Program Management
Jan. 2013 - Jan. 2015New York, NYOptimized process, systems, and organizational structure through period of rapid growth and business strategy expansion through acquisition, keeping product and engineering teams focused while monitoring culture and morale through the transition. - Spearheaded company identity exercise, designing and implementing a strategic framework to tackle identification of company mission, values, strategic anchors, and business objectives - Streamlined the product design and development process, overhauling existing tools and introducing agile project management methods - Directed all people operations initiatives, including systematizing the hiring process, managing all role transitions, creating HR policies, implementing and maintaining new employee onboarding process, and designing and overseeing employee performance reviews
ZocdocProject Manager
Aug. 2009 - Dec. 2012New York, NYSeventh employee at fast-growing NYC healthcare startup, managing major project implementations and ongoing client relationships for large high-profile healthcare organizations. Liaised between tech team and client to outline product requirements and deliver to internal and external expectations. Served as internal product manager for backend tools to increase efficiency. - Built implementation plan and client relationship maintenance processes for new business segment from ground up
- Increased revenue of high-level strategic accounts through successful implementation process and identification of new business opportunities
TheLadders.comUK Community Manager
Nov. 2008 - Jul. 2009London, United KingdomManaged team of 4 customer service associates; served as point of escalation for complex customer support. Monitored quality metrics and relevancy of site content to customer base. Reported regularly and ad hoc on customer trends and aggregate feedback on product features. Worked closely with remote tech team to escalate technical defects while managing customer expectation. Liaised with external vendors and outsourced business partners. • Transitioned the base of customer service operations from New York to London • Reduced response rate interval by 30% during a period of high customer service volume
• Doubled volume of customer service requests handled while reducing headcount by 40%. This was achieved by implementing and closely monitoring new metrics for team performance.
TheLadders.comCommunity Associate, UK
Jun. 2007 - Nov. 2008New York, NYAs brand ambassador, interacted with and assisted job seekers through email and LiveChat. Developed product and market knowledge of the online recruitment industry while acquiring internal and external customer-facing skills. Provided site content and quality control for recently launched UK site, an important aspect of which included developing publication criteria to ensure that all vacancies were equal to TheLadders.co.uk brand standards (servicing only local high end career market of £50k+). Aggregated feedback from the UK market to escalate important issues to our product development team. • Designed training program centering on job publication criteria based on market research
• Spearheaded new hire onboarding program to integrate new London hires into the company
• Created program to familiarize New York-based hires with the company’s UK expansion venture
Lycee Alain ChartierEnglish Teaching Assistant
Sep. 2006 - Apr. 2007Taught English to French high school students. Traveled Europe.
Intch is a Professional Networking App for the Future of WorkSee more people like Brannon on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
624591 people
15
Business Owner
15
Bartender @ Roosters
19
Internal HR & Audit @ CCCConsulting
79907 people
15
Director of Operations @ AI27
17
Coach | HR consultant | Talent Acquisition @ Danske Bank Lithuania
15
HR Leader