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Work Background
BOND Creative MGMTExecutive Assistant
Mar. 2025New York City Metropolitan AreaStrategic Executive Support: Manage the Chief Executive Officer's complex calendar, communications, and priorities, ensuring seamless coordination across high-level meetings, client engagements, and internal initiatives. Talent Sourcing & Partnership Development: Conduct market research and outreach to identify top-tier creative talent, streamlining recruitment pipelines and fostering relationships with artists, strategists, and industry leaders. Operational & Project Management: Oversee office operations and cross-functional projects, from tracking deliverables to creating client reports, ensuring alignment with company goals and deadlines. Brand & Content Coordination: Drafted engaging social media copy and communications to amplify BOND’s brand presence, collaborating with leadership on tone, messaging, and audience engagement. Process Optimization: Design and implement organizational systems for scheduling, data tracking, and client/talent databases, improving efficiency across executive and team workflows.
Ware MalcombAdministrative Assistant
Jun. 2024 - Feb. 2025Supported six executives by managing complex calendars, travel arrangements, and expense reporting, ensuring optimal time management and operational efficiency. Spearheaded daily operations, including budget management, social media strategy, and scheduling, to support organizational efficiency. Oversaw a $100K annual marketing budget for the New York City office, ensuring cost-effective allocation and adherence to financial goals. Cultivated and managed partnerships with architectural vendors and suppliers, ensuring smooth project execution and fostering strong industry relationships. Acted as a liaison between executive management, stakeholders, and direct reports, streamlining communication and coordination across teams.
VerlasCustomer Relationship Management Lead
Nov. 2023 - Mar. 2024New York City Metropolitan AreaDevelop and execute CRM strategies to optimize customer engagement, retention, and lifetime value. Oversee the implementation and customization of CRM software (e.g., Klaviyo, Gorgias) to meet the company's specific needs. Analyze customer data to identify trends, preferences, and opportunities for improvement. Collaborate with cross-functional teams, including marketing, sales, and customer service, to ensure alignment of CRM initiatives with business objectives. Monitor key performance indicators (KPIs) related to customer satisfaction, inquiry resolution time, churn rate, and revenue growth, and take corrective actions as needed. Spearheaded client care initiatives as Client Care Lead, collaborating closely with the CEO to schedule high-level meetings with partnering companies and brand executives, ensuring seamless coordination and alignment of strategic objectives. Increased customer satisfaction ratings (CSRs) by 25% through the implementation of targeted client communication strategies, fostering stronger client relationships and enhancing brand loyalty. Implemented streamlined processes and proactive communication protocols, resulting in expedited issue resolution and enhanced customer experience. Reducing client resolution time (CRT) from an average of 2 days to an impressive 48 minutes. Maintained comprehensive records of client interactions, meeting schedules, and partnership agreements, facilitating data-driven decision-making and ensuring alignment with organizational objectives. Acted as a trusted liaison between the customer service department and senior management, providing comprehensive note-taking and documentation support during company meetings and executive discussions. Contributed to a collaborative and high-performing team environment, consistently delivering exceptional results while fostering a culture of continuous improvement and excellence in client care delivery.
Vacation With An Artist (VAWAA)Art and Travel Writer
Oct. 2023 - Sep. 2024Produce high-quality, original, and engaging written content that captures the essence of travel experiences and the world of art. This includes interviews, features, travel advice and more. Research: Stay abreast of the latest trends in travel and art to create content that resonates with our audience. Conduct thorough research on destinations, cultural nuances, and artistic movements. Collaboration: Work closely with our editorial team to develop content to enhance the overall storytelling and brand experience. Editing and Proofreading: Ensure all content meets our high standards for quality, accuracy, and style. Brand Voice: Maintain and enhance VAWAA's unique brand voice, ensuring consistency across all written materials.
FreelanceContributing Writer
Jan. 2022 - Apr. 2025New York City Metropolitan AreaResearch reported material and contributed Search Engine Optimization integrated content for Style and Culture publications and platforms. Developed press copy for Fashion and Beauty brands. Curated a digital archive platform, KEMA.editorial, dedicated to the cultural and artistic contributions of the Black diaspora in music, fashion, literature and fine arts.
M.M.LaFleurLead Showroom Communications Assistant
Jan. 2022 - Jan. 2023Fostered relationships with showroom clientele and influencers through omnichannel communication and public relations. Curated efficient and compelling client communications for New York City and District of Columbia showroom teams for brand launches, digital and physical marketing activations, and in-house record keeping. Developed and implemented creative strategies to onboard and expand new partnerships with prime clientele, brand influencers, and editors for publications like The Cut, Vogue, Marie Claire, and Oprah Magazine. Managed administrative tasks such as maintaining calendars, client profiles, internal documents, recording meeting minutes, and organizing promotional materials for in-house events. Oversaw daily operations to elevate the showroom experience through attentive customer service and meticulous appointment monitoring. Leveraged strong communication and interpersonal skills to effectively collaborate with management and creative communication teams, contributing to the development and implementation of strategic initiatives to enhance the showroom experience. Implemented inventory tracking systems and streamlined administrative processes, reducing administrative errors by 15% and improving overall showroom productivity and efficiency. Actively engaged in monitoring client appointments to gauge satisfaction levels and gather valuable feedback, entering data into client accounts for reporting to management and executives, facilitating data-driven decision-making. Utilized copywriting expertise to craft engaging client communications via email marketing campaigns, leveraging persuasive language and creative messaging to effectively communicate brand values and drive customer engagement.
ĖNDIRĖ EyewearCo-Founder and Creative Director
Aug. 2021Creative Director of vision care and accessories start up, ĖNDIRĖ Eyewear. Impact Entrepreneurship Fellow- The New School 2021-2023 Grantee, NYU Start Up Bootcamp- Spring 2023 Grantee, NYU Summer Sprint- Summer 2023
M.M.LaFleurShowroom Stylist
Jan. 2021 - Jan. 2022New York City Metropolitan AreaMaintaining merchandise charts to provide KPI insights on showroom products. Managed the organization and cataloging of incoming product samples for styling demonstrations. Conducted sample preparation including pulling, steaming, and styling samples for VIP client and buyer appointments. Proficiently managed all showroom client and studio order information with Shopify ensuring accurate and efficient order processing. Liaise with Visual Merchandising, Design, and Production teams to optimize showroom communications and orders.
ENTITY AcademyWriter's Collective Intern
Jun. 2019 - Aug. 2019Los Angeles Metropolitan AreaCo-outlined articles and blog posts for e-magazine platform. Attained fundamental Search Engine Optimization and journalism skills for producing online and print content. Collaborated with virtual interns to maintain a digital content calendar and complete weekly learning modules.
Meredith CollegeFirst Year Experience Teachers Assistant
Jan. 2019 - May. 2019Raleigh, North Carolina, United StatesAssisted in classroom logistics including managing classroom schedules, organizing special events with Teacher Assistant peers, and monitoring attendance. Supported college freshmen who required special assistance and provided additional guidance for social and academic success. Prepared teaching material and organized academic and social resources for an immersive and accessible learning environment.
Meredith CollegeEvent Assistant
Sep. 2017 - Aug. 2019Raleigh-Durham, North Carolina AreaManaged all campus events (admissions, campus theatre, town halls, etc.) with a team of 4. Conducted and organized data from satisfaction surveys from community members who attended campus events Assisted campus events manager in maintaining organized and streamlined services for wedding events on campus.
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