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Work Background
Lumen TechnologiesTechnical Support
Jun. 2022United States• Take inbound calls for technical support for POTS, DSL and Fiber internet, and Fiber Phone service. • Includes wifi connectivity, intermittent problems, slow connectivity, sync, and no power problems, POTs problems are no dial tone, noise on the line, can’t be called, and can’t call out. • Add new modems to accounts, give credit, check line statistics. • Connect multiple devices: desktop and laptop computers, android and iphones, TVs, tablets, and gaming consoles. • Daily Salesforce, Microsoft Teams, Word, Excel and Outlook usage as well as Internal Wiki.
Velocitiymsc.comTechnical Support Specialist
Dec. 2021 - Jun. 2022remote• Take inbound calls for technical support for wifi at hotels. Includes wifi connectivity, intermittent problems, AP reboots, too many devices, and manually adding devices to the network. • Connected devices: laptop and desktop computers (Windows, Mac, and Chromebooks) as well as Android and iPhones and Gaming Consoles. • Help both guests and hotel staff. Daily Microsoft Teams, Outlook.com and Internal Wiki. • Resigned to take signing bonuses and unionized position with Lumen. Gave 30 day notice.
VXI Global SolutionsTechnical Support
May. 2021 - Dec. 2021United States• Take inbound calls for technical support for LG Refrigerators. • Troubleshoot icemaker, cooling, frost, and clogged line issues. • Daily Zoom usage. • Resigned to take a higher paying and lower cost of benefits position with Velocitymsc.com. Gave 30 day notice.
PeddleInside Sales
Jun. 2019 - Dec. 2021United States• Take inbound calls for people who want to junk their cars. • Answer questions and fill out forms via the internet. • 22% conversion rate. 100% on 98% of all QA scores. • Commissions were very low and I resigned due to a company wide cut in commissions.
Advantgage DirectSurvey Interviewer, Sales, and Fundraising
Oct. 2009 - Apr. 2013North Platte, Nebraska, United States• Make outbound calls for political and other surveys as well as magazine subscriptions and fundraising. • I worked at the North Platte Call Center, but was laid off as it has now closed.
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