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Work Background
Cybage Software Private Limited Kalyaninagar,PuneContent Analyst
Apr. 2022 - Apr. 2025Pune, Maharashtra, IndiaAs a Content Analyst at Cybage Software, I had the responsibility of editing and publishing digital content and managing content for a major global e-commerce client. My duties involved reviewing, editing, and publishing digital content using content management systems (CMS) daily, making sure we adhered to brand guidelines, maintained accuracy, and ensured consistency. My role also involved working alongside colleagues from marketing and development to communicate updates to content and resolve content emergency issues promptly. I was the main point of contact to ensure the quality and integrity of the product and promotional content across digital platforms. This required performing audits of content regularly to ensure any inaccuracies were corrected. The Content Analyst position allowed me to develop my attention to detail, collaboration, communication, the ability to take direction from multiple sources, and work in a fast-paced environment to meet deadlines.
Cybage Software Private Limited Kalyaninagar,PuneSenior Content Writer
Feb. 2015 - Apr. 2022Pune Area, IndiaWith extensive expertise, I worked in almost every possible area of content, Technology, IoT, Hospitality, UX Design, Healthcare, etc. I produced and refined many types of content: long-form articles, white papers, case studies, capability documents, resumes, proposals, marketing collateral - all with the objective to be clear and engaging. I worked in close partnership with graphic designers to integrate visual identity into content strategy and manage brand consistency. I also write press releases, social media content, CSR documents, and compelling one-liners to support corporate communication. Additionally, I enjoy mentoring the new team members and sharing best practices through training and team meetings.
Eclerx Services Limited, Mumbai, MaharashtraSenior Analyst
May. 2008 - Jan. 2015Pune, Maharashtra, IndiaAt eClerx, I work as a Senior Analyst in the digital marketing domain, where I am responsible for the end-to-end execution of campaigns, content updates, and website optimization for a worldwide e-commerce client. In this role, I worked very closely with the category managers, content strategists, and the delivery/technical team to ensure content is published quickly and accurately for multiple digital platforms and that everything is done on time! I am responsible for content management systems (CMSs) and other internal tools to provide consistency because I need to ensure quality and follow prescribed standard operating procedures for the web. Aside from the tasks of content execution, I took time to quality check and validate, and proofread all materials before going live, significantly reducing errors after deployment. This role has improved my multitasking and time management skills.
IBM Global Process ServicesTechnical Support Specialist
Nov. 2006 - Sep. 2007Pune Area, IndiaInvolved in providing first- and second-level technical support for users of company products, including current and prospective clients and resellers Responsible for resolving technical issues reported by customers Performed tasks of system upgrades and installation and configuration of software products using Win XP/Win Vista Performed task of tracking and escalating technical issues to the call tracking database Co ordinate with quality assurance and development teams on documenting of issues and steps needed to resolve them
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