Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
Lumen TechnologiesCustomer Success Executive
Apr. 2022 - Jan. 2025United StatesOwned post-sale success and strategic growth across a $40M+ portfolio of enterprise and SLED clients, while directing indirect channel enablement within the government procurement segment. Served as a trusted advisor to both customers and partners, aligning lifecycle engagement with revenue expansion and retention outcomes. Customer Success Responsibilities & Achievements: • Managed a portfolio of 20–30 high-value accounts totaling over $10M in ARR, achieving 94% retention and reducing churn by 31%. • Increased Net Revenue Retention (NRR) to 118% through tailored success plans, onboarding, and executive alignment. • Led QBRs and strategic planning with key stakeholders, reinforcing ROI and identifying $6.2M+ in upsell/cross-sell opportunities. • Implemented onboarding frameworks that reduced time-to-value by 45%, accelerating product adoption and satisfaction. • Partnered with Sales and Product to launch new offerings based on VoC feedback, driving 3 roadmap enhancements. • Leveraged Gainsight and Salesforce to monitor account health, enabling proactive risk mitigation and success interventions. • Delivered a 93% CSAT across enterprise, healthcare, and public sector clients. Channel Enablement & SLED Growth Highlights: • Directed the entire indirect channel segment into the SLED government procurement GTO, enabling over 30 channel partners through systems access and procurement training. • Surpassed revenue targets by over 100%, empowering partners to secure $275M in new SLED RFP wins. • Contributed to $40M+ in annual revenue by building and sustaining C-level relationships with the top 10 largest indirect partners. • Designed and deployed retention strategies that drove a 20% increase in new revenue while securing existing streams. • Expanded Lumen’s market footprint by 15% by streamlining partner enablement, training, and order operations.
HBOTalent Producer - Onscreen
Feb. 2022 - Nov. 2022United States● Managed a team of 10 talent managers to oversee daily coordination and lifestyle needs of A-list celebrities on the filming set, contributing to the successful production of HBO's Emmy award winning documentary series, which won a Peabody Award also. Won Emmy for Design and Production. ● Spearheaded contract negotiations and managed a budget of over $5 million for expenses, which included transportation, housing, and security, while ensuring seamless operations across multiple filming locations in the USA. ● Developed and implemented training programs for talent management staff, driving team enhancements, efficiency, and improvements for on-set operations managing and supporting the Emmy award-winning hair, makeup, and design team.
Lumen TechnologiesSenior Sled Account Manager 3
Mar. 2020 - Aug. 2022Remote● Generated $100M+ in awarded contracts via SLED-focused engagements. Supported broadband infrastructure rollouts for state agencies and rural co-ops. Managed fiber and wireless projects in broadband-challenged communities. ● Led direct SLED engagements in TN, GA, NC, KS, TX, AZ, MO, WI, IL, KY, IN, MS, IA with organizations such as Bristol TN/VA Utilities (BTES), French Broad Electric Coop (NC), Mid-Carolina Electric Coop (SC) and Central Florida Electric Coop (FL). ● Led multiple OSP and FTTH-adjacent initiatives including dark fiber projects with the Kansas DOT using Dura-line HDPE micro-duct. ● Extensive exposure to clearfield, CommScope, Anixter, AFL, and Fiber Instrument sales. ● Familiar with Aerial, buried, riser, and plenum environments, air-blown fiber, GPON, PON, and direct microwave broadband deployments. ● Drove $100 million in total sales through successful RFP wins by developing and supporting strategic client relationships across state-level SLED accounts for Arizona, Florida, Kansas, New York, Arizona and Texas. ● Pioneered smart city and smart stadium initiatives funded by $1B in federal broadband expansion grants. Partnered with indigenous communities to deploy microwave-beam, wireless 1Gbps residential broadband using Cambium Networks. Advocated for broadband equity and led strategic tribal engagements across multiple states. ● Recommended and presented Lumen products and services to align with client needs, achieving over 125% of sales quota and driving significant profit growth. ● Enhanced team performance by implementing leadership shadowing and coaching initiatives, leading to three promotions within the segment.
Lumen TechnologiesSMB Senior Advanced Solutions Team Associate
Nov. 2018 - Mar. 2020Apopka, Florida, United States● Consultative selling of managed network solutions, fiber, and broadband business services, plus telecommunications and cellular services. ● Technical Expertise: Strong familiarity with account management, CRM tools, inbound calls and setting up appointments to sale networking, security, and managed security services.
Disney Vacation ClubAdvance Sales Real Estate
Jun. 2015 - Oct. 2018Orlando, Florida● Handled Real Estate Sales and Marketing for the Walt Disney Company -Disney Vacation Club. ● High impact, strategic communicator with a robust record of success in media, entertainment, and marketing in fast paced crowded environments within the theme parks, hotels, resorts, and cruise ship environments. Converting consumers into leads and signing them up to go learn about the real estate products and offerings of the Disney Vacation Club. ● Exceeded sales quotas by achieving 125% or higher consistently, ranking in the top five for sales performance among 200 representatives for three consecutive years, and earned multiple awards for sales excellence. ● Spearheaded member selection and acquisition by finding and engaging with affluent Disney guests, resulting in a significant increase in Disney Vacation Club memberships through tailored presentations and personalized experiences. ● Streamlined membership processes, ensured seamless communication of membership expectations and guidelines, and supported comprehensive records, including member profiles and financial details, which enhanced member satisfaction and retention.
AT&TNational Retail Sales Manager
Jul. 2012 - Apr. 2015Multiple• Directed sales and service programs, including staffing, training, and performance evaluations at AT&T.
• Analyzed operational records to project sales and determine profitability.
• Resolved customer complaints and monitored preferences to focus sales efforts.
AT&TRetail Sales Representative
Jul. 2012 - Sep. 2013Wilmington, North Carolina Area• Greeted customers and provided detailed product information to enhance their shopping experience.
• Managed cash transactions and processed payments efficiently to ensure smooth operations.
• Maintained knowledge of current promotions and security practices to provide a safe shopping environment.
Appalachian Regional Theatrical SocietyExecutive Director
May. 2010 - Jun. 2012Blountville TN· Confer with technical directors, managers, crew members, and writers to discuss details of production, such as photography, script, music, sets, and costumes.
· Establish pace of programs and sequences of scenes according to time requirements and cast and set accessibility.
· Identify and approve equipment and elements required for productions, such as scenery, lights, props, costumes, choreography, and music.
· Select plays or scripts for production, and determine how material should be interpreted and performed.
· Study and research scripts to determine how they should be directed.
· Communicate to actors the approach, characterization, and movement needed for each scene in such a way that rehearsals and takes are minimized.
· Interpret stage-set diagrams to determine stage layouts, and supervise placement of equipment and scenery.
· Confer with stage managers to arrange schedules for rehearsals, costume fittings, and sound/light development.
· Hold auditions for parts or negotiate contracts with actors determined suitable for specific roles, working in conjunction with producers.
· Compile scripts, program notes, and other material related to productions.
· Promote and market productions by giving interviews, participating in talk shows, and making other public appearances.
· Perform producers' duties such as securing financial backing, establishing and administering budgets, and recruiting cast and crew.
Tweetsie RailroadPerformer
May. 2003 - Sep. 2003Dancer on contract for summer of 2003. Clogging in 5 shows daily and providing streetmashere in the theme park.
Intch is a Professional Networking App for the Future of WorkSee more people like Nicholas on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
886743 people
22
Data Entry
15
Virtual Assistant
15
Freelancer
165014 people
15
Operations and project manager
15
Founder & Integrative Nutrition Coach @ RENEW with Caroline
16
Customer Interaction Specialist