Boston Children's HospitalPatient Experience Representative
Oct. 2023 - Jul. 2024Boston, Massachusetts, United StatesResults-driven professional with expertise in Patient Encounter Management, delivering positive customer service and supporting unit operations. Skilled in coordinating patient family meetings, scheduling, and facilitating seamless patient encounters/admissions. Collaborates effectively with referring providers, obtains authorizations, and compiles patient/staff schedules. Provides direct administrative support to Cardiac Intensive Care Unit (CICU) Attending faculty, manages on-call scheduling, and ensures efficient uploading of records/tests to BCH systems. Handles phone triage for patient/family calls, clinic coordination, and offers routine clerical support. Actively contributes to departmental initiatives, focusing on continuous process improvement and implementing changes in internal systems and procedures.