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Work Background
FDR ConstructionConstruction Project Coordinator
Oct. 2024 - Mar. 2025Assist the Project Manager in coordinating project activities, managing documentation, acquiring materials, and facilitating communication among the team. Assist in the planning and executing of the scope of work for the renovation of a hospitality property. Coordinate project schedules, resources, and information to ensure timely delivery of project milestones. Collaborate with project managers to prepare and maintain project documentation, including blueprints, schematics, and reports. Utilize software tools for project tracking and management. Support the initial proposal development process by gathering necessary data, vendor/subcontractor bids, and assisting in fee analysis. Track the scope of work expenses and call to question monies the Project Manager may need to account for in change orders.
Parker Remodeling & ConstructionOffice Manager & Project Manager
May. 2016 - Apr. 2024Vista, CaDuties included but were not limited to the day-to-day running of the business, handling of finances & bookkeeping, bid creation, price & cost negotiations, design layouts & inspiration boards, materials sourcing, and relationship management of clients, subcontractors, and vendors. During that time, I spearheaded the rebranding of the company which included a website overhaul, streamlining communications, and managing brand message constancy through all social and industry-focused media. It was my duty to free up the owner to do what he does best which is to maintain the crew, keep the job site schedules moving, and sell the next projects.
Hunter IndustriesTechnical Services - Seasonal Employee
May. 2016 - Oct. 2016San Marcos, CATrained and supported the full line of residential and light commercial irrigation and landscape lighting products and systems from controllers to spray head or light fixtures. Step-by-step assessment of the difficulties homeowners and contractors were experiencing with their irrigation system and providing quick resolution to help get their systems back on track. Handled in upwards of 40+ calls and 20+ emails daily. Also, during this time, Hunter Industries was launching a new WiFi controller that needed testing which enabled me to dust off my Software Tech Support experience.
PEAK 15 SystemsAccount Manager & Tech Support
Feb. 2014 - May. 2015Carlsbad, CAProvide technical and application support to assigned client organizations. Troubleshooting issues and managing customer support-focused projects and address daily operational concerns. • Reproduce reported issues and provide resolutions. • Reporting product defects and creating cases for R&D detailing issues • Setting up user logins, email router configurations, credit card gateway services and marketing campaign email services.
Smith Micro SoftwareCustomer Service Sales Lead & Tech Support Analyst
Oct. 2008 - Feb. 2014Aliso Viejo, CASMITH-MICRO SOFTWARE, Aliso Viejo, CA 2008-2014 A software company with a focus on the wireless, productivity, and graphics markets Sales Lead 03/2010-02/2014 Manage staff of 2-8 employees overseeing sales support to internal and external customers. Coordinate with marketing staff to proof read advertising copy and maintain staff product awareness. Provide consultation and testing of e-commerce sites regarding accuracy of descriptions, functionality, and security. Process refunds for customers, including resolving PayPal disputes, fraudulent charge investigations, rebate review and discount exceptions. Work with warehouse staff to develop processes and guidelines for shipping, returns, quality control of physical product, and packaging consultation. · Maintained target metrics following support staff reduction of 50% · Provided support and recommendations in conversion process from phone to live chat based support system. Technical Support 10/2008-03/2010 Work on multi-line/call center phone system and email providing technical support to customers of more than 25 different software systems. Re-create and troubleshoot bugs based on customer and staff reports and coordinate testing with quality department. Guide customers through installation, removal, and editing of software packages on PC and Mac platforms. Work with engineers and project managers to provide support of product development and revision based on troubleshooting and bug re-creation. · Create and update existing company online FAQ · Lead Technician for key productivity software packages
Clients & ProfitsCustomer Service Inside Sales & Tech Support
Mar. 2005 - Nov. 2007Process a minimum of 50 calls per day. Update and maintain customer resource management database. Provide phone and web based training to customers. · Responsible for negotiations with advertising material vendors. o Reduced printing costs by >25% for advertising materials. · Led sales team in total gross sales, FY07.
601 Sovereign Ad Agency (Bank)Traffic Manager
Feb. 2004 - Jun. 2004Act as liaison between marketing department, freelance artists, and advertising staff. Coordinate and run morning meetings to track and update progress. Assign incoming jobs to artists and work with Creative Director to maintain adequate staffing levels, including contract artists. Ensure delivery of creative materials to publications and print houses. · Improve art throughput times by 10%. · Obtain obscure materials for project specific creative copy.
Clipper MagazineAccount Service Coordinator
Mar. 2001 - Sep. 2003Mountville, PAFacilitate client-sales rep communication for editing advertising copy and advise customers on effective ad copy, offer placement and art selection. Manage deadlines for 28 “books” spread around the nation. Train new Account Services staff. Communicate client and rep art changes to art staff and manage production. Provide support to e-coupon division.
FM-97 WLAN (Clear Channel Communication)Traffic/Continuity Director
Sep. 1998 - Jun. 2000Lancaster, PA
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