DP SolutionsNetwork Infrastructure Engineer
Jan. 2022 - May. 2024Columbia, Maryland, United StatesSupport 300+ active network environments This would include Ubiquiti, Cisco, Fortigate, and Sonicwall Firewalls; Ubiquiti, and Engenius Wireless Networking solutions Ubiquiti, Aruba, HPE, and Engenius switching solutions
Point of escalation to other network engineers, and train staff on networking best practices and new products Lead the Auvik Deployment project (network monitoring tool that uses SSH, Telnet, GUI, and SNMP protocols)
Become the Ubiquiti subject matter expert in regards to their network, security, and facilities management
Work directly with customer project managers in creating unique and updated network solutions for their company
Configure and deploy complex multi-vlan SD-WAN environments for customers that include government facilities cleared and noncleared
Engaged and interacted with 3rd party vendor(s) with identification of additional resources are needed (ie. Cabling, electrical, phone)
Ability to engage, schedule and have solid communication between vendor, client and DPS.
IT Glue documentation. Document new solution / remove any solutions being replaced.
Support relating to issues relating to Microsoft's Core applications, as well as virtual environment built on Citrix, Microsoft, and VMware.
Update administrative team on projects, and plan client proposals including time and money logistical matters
Keeping customers informed of incident progress, notifying them of impending changes, or agreed outages.
Document internal processes and procedures related to duties and responsibilities.
Provide required documentation and report to VP of Technical Services.
Train staff on networking best practices and assist them in changes needed to the configuration.