Requests
0
0
Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Network Power<100 people
Roles
💰100%
Investor & VC
🔥100%
Startup Founder
💸100%
Marketing
Geos
Work Background
Continental CravingsHead of Operations
Jan. 2025Nairobi County, KenyaAs Head of Operations, led the transformation of day-to-day systems in a fast-paced hospitality brand, driving efficiency, cost savings, and cross-outlet standardization. Spearheaded procurement restructuring, staff capability development, and real-time data reporting systems. Collaborated across culinary, customer service, and supply chain teams to ensure quality, compliance, and scalability. Key Achievements: 1: Reduced ingredient procurement costs by 22% by overhauling vendor management and negotiating smarter supply terms. 2: Decreased order and inventory delays by 37% through automation of core operational processes. 3: Boosted service speed and reduced customer complaints by 44% after implementing standardized workflows across branches. 4: Built real-time dashboards to monitor sales, waste, and feedback for daily performance insight.
GOODINFO / ShiphtChief Operations Officer
Jul. 2023 - Feb. 2025KenyaDirected company-wide operations and led deployment of the AGILE™ partner success framework supporting 50+ enterprise clients. Championed remote-first strategies, process redesign, and feedback integration across multiple functions. Played a pivotal role in retention, partner performance, and service quality. Key Achievements: 1: Improved client retention by 37% by implementing a scalable partner success framework. 2: Reduced onboarding time by 32% by redesigning partner enablement and performance systems. 3: Cut partner churn by 46% with new quality control protocols and audit routines. 4: Strengthened SLA compliance and issue resolution through dynamic reporting systems.
Binzari Wellness LimitedFounder and Head of Operations
Nov. 2013Nairobi, KenyaFounded and scaled a wellness company with hybrid operations across digital and physical channels. Led business growth, logistics, and customer service transformation. Built systems to support data-driven decision-making and maintained client service continuity through digital platforms. Key Achievements: 1: Achieved 92% client retention and consistent revenue growth through strategic cost controls and operations leadership. 2: Expanded operations by 61% through vendor partnerships and remote consultation models. 3: Maintained 95% service accessibility during market disruptions by shifting to virtual consultations and remote sales. 4: Increased online engagement by 99% with integrated health record systems and personalized feedback loops.
Plexus Energy LimitedCo-Founder & Managing Director
Sep. 2010 - Oct. 2013Nairobi County, KenyaLaunched and scaled a clean energy startup focused on solar distribution and regional deployment. Oversaw operations, regulatory engagement, and channel expansion. Led efforts to identify inefficiencies and optimize end-to-end energy product delivery. Key Achievements: 1: Scaled revenue by 67% in six months through data-led distribution and onboarding strategies. 2: Improved workflow efficiency by 33% through operational analysis and system redesign. 3: Expanded market reach by 28% across counties using virtual product demos and CRM tools. 4: Deployed KPI tracking dashboards that improved product delivery visibility and customer satisfaction.
Research In MotionTechnical Product Manager
Jun. 2009 - Apr. 2010Waterloo, Ontario, CanadaManaged technical roadmap and product design for the carrier administration platform used by global telecom partners. Led interface customization and API integration to meet carrier-specific needs, driving adoption and usability across regional markets. Key Achievements: 1: Spearheaded development of BIS Administration tools used by international carriers, improving provisioning speed by 40%. 2: Delivered product improvements based on cross-team collaboration with engineering, QA, and customer support. 3: Partnered with global carriers to localize platform capabilities, enhancing service delivery and client satisfaction. 4: Streamlined feature request cycles by introducing agile sprint planning sessions.
Research In Motion (BlackBerry)Product Manager, BlackBerry Prepaid Services
Aug. 2008 - Apr. 2010Waterloo, ON, CanadaLed product strategy and delivery for BlackBerry prepaid mobile services. Drove launch of prepaid offerings tailored to emerging markets through collaboration with UI/UX teams, regional carriers, and engineering units. Key Achievements: 1: Increased prepaid activations by 36% through launch of optimized BlackBerry prepaid app. 2: Developed training materials for global sales teams to strengthen market positioning. 3: Directed virtual product rollouts and partner onboarding for emerging markets. 4: Analyzed user behavior data to inform roadmap decisions and feature enhancements.
Kenya Data NetworksInternational Business Manager
Mar. 2006 - Feb. 2007Nairobi County, KenyaLed growth initiatives in regional and global markets, expanding business accounts and improving international connectivity solutions. Oversaw major partner relationships and coordinated with internal sales, technical, and customer service teams. Key Achievements: 1: Secured high-value accounts through strategic partnership negotiations. 2: Initiated cross-functional reporting systems for international business unit. 3: Developed account growth frameworks that boosted revenue streams. 4: Facilitated remote account servicing to improve overseas customer satisfaction.
Kenya Data NetworksAccount Manager
Sep. 2005 - Feb. 2006Nairobi County, KenyaManaged enterprise customer relationships, ensuring tailored connectivity solutions and ongoing support. Provided strategic recommendations to senior stakeholders to drive technology adoption and service upgrades. Key Achievements: 1: Increased client renewals through proactive engagement and solution customization. 2: Collaborated with technical teams to deliver client onboarding success. 3: Launched quarterly business reviews for key accounts. 4: Supported proposal development for high-impact service bundles.
Kenya Data NetworksAccount Executive
Jan. 2005 - Aug. 2005Nairobi County, KenyaServed as frontline sales liaison for SMB clients, presenting product demos, drafting quotes, and coordinating installations. Fostered strong customer relationships that helped drive early revenue targets. Key Achievements: 1: Closed multiple deals with new SME clients in under 3 months. 2: Delivered tailored connectivity packages after needs assessment. 3: Maintained client records and CRM accuracy. 4: Provided ongoing post-sale support to retain business.
Kenya Data NetworksNOC Controller
Oct. 2004 - Dec. 2004Nairobi, KenyaMonitored network operations, performed incident response and supported infrastructure performance across data services. Ensured uptime and issue resolution in a 24/7 operational environment. Key Achievements: 1: Maintained 99.9% uptime through diligent NOC monitoring. 2: Coordinated with field teams to resolve network outages. 3: Documented standard operating procedures for shift handovers. 4: Supported early deployment of managed network services.
Intch is a Professional Networking App for the Future of WorkSee more people like Charlene on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
501187 people
240
Operations and Data Management Profesional @ AssignIT International
16
Banker @ I&M Bank
16
Managing Director @ Jabali Christian Schools Mombasa (KAG)
122311 people
16
Founder and Business Development Consultant @ Aurora Insurance Agency
17
Client Relationship Manager
22
Technical sales Engineer @ Davis and Shirtliff Limited