Hidden Mountain ResortGuest Service Manager
Mar. 2007 - Jun. 2015Sevierville, TNAchieved daily, monthly and yearly sales goals. Successfully handled customer service and trouble-shooting issues by competently resolving customer and employee conflict situations. Handled a multi-line phone system in a high-volume reservation department. Scheduled individual and group reservations. Assisted in event planning and business getaways. Trained new employees for various positions. Generated reports outlining revenue, occupancy totals, daily transactions and other totals for review. Utilized Resort Data Processing (RDP) and Rental Network Software (RNS) reservations software.