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Work Background
AdobeSenior CSAM - Integrated Customer Experience (ICX)
Jun. 2025Noida
AdobeCSAM - Adobe Business Direct (ABD)
Aug. 2021 - Jun. 2025India✔ Spearheaded revenue growth and customer success for SMBs, Non-Profits, and High-End accounts.
✔ Oversaw customer lifecycle, including onboarding, adoption, upselling, and cross-selling .
✔ Cultivated strong client relationships, addressing needs proactively.
✔ Uncovered upselling opportunities to boost engagement and revenue.
✔ Strengthened retention by reducing churn and enhancing satisfaction.
ZoconutExecutive - Global Sales
Feb. 2021 - Aug. 2021India✔ Championed international sales initiatives, expanding global market reach.
✔ Identified and secured new business opportunities to drive revenue growth.
✔ Managed client relationships across multiple time zones, ensuring seamless communication.
✔ Contributed to sales strategy development, aligning efforts with business objectives.
✔ Strengthened partnerships to enhance long-term client engagement and retention.
TravClanAssociate - Account Manager
Oct. 2019 - Dec. 2020India✔ Established and managed a highly engaged community of business entrepreneurs and agents, overseeing 150+ business accounts.
✔ Educated members about TravClan’s offerings, fostering business growth and retention.
✔ Collaborated with finance, product, and marketing teams to streamline processes and enhance outreach.
✔ Maintained customer satisfaction by resolving grievances related to payments, services, and products.
✔ Addressed feedback and escalations, driving continuous service improvements.
✔ Organized global online events and meetups to strengthen community engagement and networking.
TripotoDigital Media- Business Developer
Aug. 2018 - May. 2019India✔ Established and maintained relationships with brands and businesses, ensuring long-term partnerships.
✔ Assisted potential clients, met requirement targets, and managed deliverables for brands like MakeMyTrip, MG Motors, Kit Kat, and Singapore Tourism Board.
✔ Sold branded content, blogs, microsites, roadblock activities, and video solutions to boutique properties and hotels using Tripoto's online customer base.
✔ Acquired and supported new business ventures in holiday bookings, hotel chains (international/domestic), and other travel industry segments.
Times InternetLeadership Trainee - Economic Times - Research, Insights and Consumer Survey (ET- RICS)
May. 2018 - Jul. 2018India✔ Engaged with CXOs from Real Estate, Insurance, Consumer Durables, and Travel & Tourism sectors to present syndicated research reports on consumer behavior.
✔ Focused exclusively on high-net-worth corporate clients for targeted outreach and strategic business development.
✔ Secured a major contract with L&T for syndicated and ad hoc research reports, valued at INR 20 lakh.
Bennett Coleman & Co. Ltd. (The Times of India)Everything
Jun. 2017 - Aug. 2017Mumbai Metropolitan Region✔ Worked with top industry leaders to boost brand visibility and engagement.
✔ Took charge of Public Relations and Digital Marketing, securing sponsored content on The Economic Times platforms.
✔ Designed creative strategies to increase brand awareness through social media and high-profile events at venues like Taj Land’s End and The Leela.
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