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Work Background
Sexy FishRestaurant Manager
Oct. 2022 - Feb. 2025Miami, Florida, United StatesOperational Management: Oversee daily restaurant operations to ensure efficiency and excellence. Maintain the highest standards of quality in food, beverage, and service. Develop and implement operational policies, procedures, and systems to streamline workflow productivity. Monitor and manage budgets, cost control, and inventory standards to execute exceptional service and-achieve financial targets. Guest Experience and Retainment: Delivering an exceptional dining experience by ensuring consistent attention to detail in service, knowledge of establishment and ambiance. Address and resolve guest concerns and feedback to professionally maintain the high satisfaction. Regularly evaluate feedback and implement changes to improve guest reviews for all departments ( front of the house and back of the house. ) Team Leadership & Development: Internal knowledge to train, and mentor a high-performing team, harnessing a culture of professionalism and growth. Conduct monthly performance reviews by providing constructive feedback and opportunities for develop and elevate the team. Sales & Marketing: Collaborate with the reservations of Reception department to develop loyal clientele, neighboring businesses, and offices by offering promotional targets. Building relationships with regular guests, executive teams and companies from local to global businesses to drive new private event inquiries, relations and repeat business. Evaluate and tracking the demographics of local to transient clientele to understand guests lifestyle and leisure’s
La Petite Maison MiamiGuest Relations Manager
Jan. 2017 - Nov. 2021Miami/Fort Lauderdale AreaManage and supervising all front desk operational procedures and policies. In charge of handling & managing 150-300 reservations a night. Can operate with and Microsoft office software and email systems. (Assist in answering emails , making and taking reservations. Executing new client relations and building concierge/private concierge relations. Ability to delegate and deliver for high profiled guests requirements and VIP services. Ability to obtain Food service and beverage knowledge for a full customer experience. *Food handlers and safety certified * Handling and creating social media content and trends for the restaurant. Managed large group dining events and private to semi private corporate events.
ZUMA RestaurantsHostess
May. 2015 - Jan. 2017United StatesOffered exceptional service in showing guests to there table. Assited in making sure guests recieve a fully accomidated dining experience. Obtained expreirece with opentable. Assited in making/ taking reservations.
Johnson & Wales Universitylas vegas trip ( Seminar)
Jan. 2015 - Feb. 2015Las Vegas, Nevada Area
Johnson & Wales Universityevent set up / front desk atendant
Aug. 2012 - May. 2015My responsibilities were to engaging in student involvement in and out of the gym. -Handling guest profiling and ID recognition -Serviced in Sports Related Events and custom workout plans. -Handled inventory for the university's Woman's Soccer Team. -Assisted in game management and operations , such as live stream video shooting and sound.
Aaron’s CateringCatering
Mar. 2012 - Jun. 2012Miami/Fort Lauderdale AreaServer * Served for major events for HBO, Barbie, and Hot wheels Companies. * Served an event of 100 guests at Viscaya Mansion Museum and Garden. * Provided exceptional services to Guests, Supervisors and Staff Members.
U.K Elite Soccer CampSummer Camp Counselor
Jun. 2011 - Aug. 2011Frederick, MarylandCamp Councilor * Provided leadership and supervision to camp attendees. * Assisted Coaches in decision making with activities and regulations. * Assisted parents and guests with directions to and from the fields.
Café MiletoHostess
May. 2010 - Aug. 2010Baltimore, Maryland AreaHostess * Offered exceptional services by greeting customers and staff. * Managed and assisted in seating guests and handling carryout orders.
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