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Work Background
Self-employedSr. Implementation Manager
Jan. 2024Professional services leader returning to the workforce with 20+ years of experience in operational delivery, cross-functional leadership, and client success. Following a recent layoff, I took time away from the workforce to care for a terminally ill family member. With that chapter now complete, with that chapter now complete, I’m actively seeking a long-term, full-time opportunity with a forward-thinking organization where I can make a meaningful impact and contribute proven expertise in driving complex programs, building client relationships, and leading high-performing teams.
Medidata SolutionsClient Engagement Director
Feb. 2017 - Jun. 2023Florida, United StatesLed 350+ global clinical software implementations and data integrations, managing budgets from $15K to over $1M across life sciences and healthcare clients. Delivered cloud-based solutions using Agile and Waterfall methodologies, consistently achieving on-time, within-budget results while maintaining customer satisfaction. • Strategic Leadership: Acted as a trusted advisor, aligning clinical designs with study protocols, enhancing regulatory compliance, and driving data accuracy. Identified future product opportunities aligned with evolving client needs. • Cross-Functional Management: Orchestrated large-scale studies with global stakeholders, vendors, and CROs, ensuring seamless coordination and delivery. • Training & Enablement: Designed and delivered end-to-end training programs for project kickoffs, site users, and CRO partners—both domestic and international. • Quality & Compliance: Represented Medidata during FDA and client audits, demonstrating adherence to HIPAA, GCP, and internal SOPs. Acted as SME for EDC, IVR, eDiary, IRT, and custom integrations. • Client Engagement: Managed escalations and resolved complex issues with a customer-first approach. Presented KPI analysis and ROI reporting to executive leadership and C-suite. • Operational Excellence: Spearheaded forecasting and scope management, identifying upsell opportunities and preparing detailed projections using ERP systems. • People Development: Mentored new PMs, conducted interviews for PM through Director-level roles, and led knowledge-sharing initiatives across teams. Key Achievements: • Selected by leadership to train Medidata’s first offshore Assistant PM; developed training frameworks that enabled full task ownership within 6 weeks. • Reduced project onboarding time by 50% by revamping the PM training process and implementing a user-friendly training matrix. • Created a centralized Smartsheet resource allocation tool that improved visibility and efficiency for a key product line.
Medidata SolutionsSr. Project Manager/Project Manager
Apr. 2006 - Feb. 2017Managed 500+ concurrent projects with precision and agility, consistently recognized for adaptability and results-driven execution. Frequently tapped to lead first-time implementations of newly launched products. • Led end-to-end project delivery from kickoff to post-mortem, ensuring alignment across functions and continuous improvement. • Resolved multi-vendor implementation challenges with strategic problem-solving, fostering long-term client satisfaction. Key Achievements: • Reversed a high-risk client relationship, earning two additional project awards through proactive engagement and rapport building. • Developed a user-focused specification document that drove adoption of new products across 50+ studies within a year. • Identified and improved inefficiencies in implementation processes, elevating client experience and team productivity.
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