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Work Background
Client Services Project Specialist - Expert
Experian Marketing ServicesClient Services Project Specialist - Expert
Jun. 2015 - Mar. 2025• Liaison between business, engineering, and legal teams, ensuring data security and accuracy in data quality, particularly when supporting government or legal inquiries (e.g., subpoena requests). • Collaborate with engineering to automate consumer privacy request monitoring for marketing and advertising • Research and resolve reported data issues with attention to detail, using SQL queries and Tableau, expediting requests when necessary. • Performed continuous improvement in logging and tracking all data questions and complaints. • Consistently balanced competing priorities, ensuring timely and efficient completion of high-impact projects that are deadline driven. • Engaged with Sales to provide model methodology for internal documentation related to restricted data. • Provided data-driven insights in simple terms for complex answers using excellent verbal and written communication skills.
Client Client Services Project Specialist - Senior
Experian Marketing ServicesClient Client Services Project Specialist - Senior
Apr. 2008 - Jun. 2015United States, Lincoln• Provided consumer support for name removal requests and inquiries. • Managed and updated Consumer and Data Support SOPs daily. • Using strong technical skills to troubleshoot and resolve client issues with self-enrichment online processes. • Collaborated with engineering to resolve issues for the online fulfillment system used by clients. • Responsible for onboarding and conducted presentation to external users on various self-service fulfillment portals. • Explain technical concepts to clients using simple language for easy understanding.
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