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Work Background
Bright HorizonsSenior Operations Manager - Enterprise
Feb. 2022Remote - California• Lead operational activities to support program, and project management around development and revenue growth for Enterprise clients.
• Provide subject matter expertise to stakeholders and assist with policy and procedure development.
• Offer sales support, including program design recommendations, and participate in new program initiatives.
Bright HorizonsDirector, Enterprise Partnerships
Oct. 2020 - Feb. 2022Remote - California• Supported Senior Directors, Managing Directors, and VP Global Enterprise Partnership in maintaining and growing client relationships.
• Analyzed account performance data to drive client retention and identify opportunities for add-on business.
• Collaborated with cross-functional teams to ensure client satisfaction and achieve revenue goals.
Bright HorizonsDirector, Client Relations
Feb. 2017 - Oct. 2020Remote - California• Managed relationships with employer-sponsored accounts, totaling over $4.5M, to drive revenue growth.
• Led contract renewal and negotiations, analyzed program utilization data, and communicated trends to clients.
• Aligned actions with strategic direction to ensure clients meet organizational objectives.
Bright HorizonsManager, Client Engagement: Events Lead - CA
Jan. 2016 - Jan. 2017Remote - San Francisco Bay Area• Led a team of 8 Benefit Fair Associates remotely, overseeing training and client engagement strategies nationwide.
• Implemented event expansion initiatives to drive client retention and promote company benefits at corporate events.
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