Anna Adams

Senior Training Specialist

TranslatorHRTechnical TranslatorCustomer ServiceChat SupportCustomer Care SpecialistTraining&Development SpecialistData EntryData Entry SpecialistData Entry Associate

Instructional Design & Content Development: I excel at leading the full instructional design lifecycle for technology implementations, developing engaging and high-quality learning materials (online, mobile, in-person, blended) using tools like Camtasia, Canva, Articulate, Scribe, and Vyond, always aligning with adult learning principles. Training Delivery & Facilitation: I am adept at facilitating dynamic, company-wide training sessions, both in-person and via Virtual Instructor-Led Training (VILT), and have experience as a train-the-trainer leader. Stakeholder Collaboration & Needs Assessment: I successfully partner with HR, program managers, technology teams, and other stakeholders to identify training needs, integrate learning initiatives into talent development programs, and support career development. Strategic Learning Initiatives: I drive learning engagement through strategic content activation and communication initiatives, proactively learning new product features to create self-service training, and track key metrics to evaluate program impact and recommend improvements.

People also viewed

Freelance Film, Video & Design Creative

Assistant EditorFounderStartup Founder+10 tags

Data ScientistITData Engineer

SAP Consultant @own

Guliza Maksatova

Graphic Designer

Adobe PhotoshopAdobe IllustratorAdobe After Effect+15 tags

CEO & Founder @Elevate Branding and Marketing

CopywritingStartup FounderMarketing+4 tags

Andrew Vasilenco

student @student

Russia

Géraldine Parthonnaud-Delage

Deputy Director of Shopping Center @Terranae

Business OwnerFrance

Daniela Molicki

Event Specialist

Office AssistantPersonal AssistantAssistant+3 tags

Antoine Sangué

Coordonnateur projet et programmes @Freelancer/Consultant

Executive CoachPolitical ConsultantAssistant+25 tags

Instructional Designer | eLearning Developer | Learning and Development Officer |Work Coach

CopywritingCall CenterCustomer Service+3 tags

Feedback from Anna’s ex-colleagues

user-post-1

user-post-2

user-post-3

Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app

Work Background

Senior Learning Specialist

Breakthru Beverage GroupSenior Learning Specialist

May. 2013Miramar, Florida Instructional design and delivery lead for large scale implementations (SAP, WebI BI)  ATD APTD Certified Trainer  Collaborate with & pool departmental resources to design, develop, and implement strategies for the efficient and effective launch of training programs in multiple  Design online, mobile, in-person, and blended technical training programs  Maintain multiple subject training documentation in corporate LMS/SAP SuccessFactors/Cornerstone  Facilitate launch & ongoing training for comprehensive SAP BI WebI reporting tool  Conduct training sessions on an as-needed basis for external stakeholders  Direct, contextualize, & adapt ILT training sessions for all levels of business associates  Develop, design and implement eLearning on SAP SuccessFactors & Cornerstone LMS  Continuing development & improvement of SAP training objects  Camtasia video builder  Ongoing participation in SAP Super User program

Pricing & Program Manager

Breakthru Beverage GroupPricing & Program Manager

May. 2012 - May. 2013Miramar, Florida, United States Collaborate with suppliers structuring pricing programs & maintaining GP  SAP Pricing Project Change Management Team Lead  Partnered with Training Dept. building training curriculum  Maintained SAP Super User status with added Pricing aspects

Customer Service Mgr

Breakthru Beverage GroupCustomer Service Mgr

Jan. 2006 - Apr. 2012MIramar, FL Coordinate & launch a consolidated Florida Customer Service  Develop and deliver ongoing team training  Manage Customer Service & TeleSales Departments  Develop and maintained Customer Complaint & Satisfaction program  Product allocation maintenance & training  Design state-wide, interdepartmental coordination of customer account creation & maintenance  Synchronize sales organization & sales rep territory maintenance requirements  Orchestrate state-wide delivery exceptions & sales order maintenance  Monitor & incentivize inbound call reporting statistics  Collaborate with vendors in development of product incentives  Design and conduct monthly product and/or process training  Participated in SAP Gap Analysis, Realization and Implementation  SAP Change Management Team Lead & Initialized as SAP Super User for Sales & Development

Operations Administrator

National Distributing CoOperations Administrator

Jan. 1999 - Jan. 2006Deerfield Beach, FL Managed, developed, and reviewed product sampling program  Collaborated in development of printing/publishing chargeback program  Maintained divisional P & L  Executed monthly supplier chargeback process  Conducted operational new hire overview orientation

Store Manager

Floral Supply MartStore Manager

Jan. 1996 - Jan. 1998Developed and implemented computerized tracking system for extensive home décor inventory Increased employee product and operational knowledge as inter-store manager New hires, training, sales motivation, daily sales balances Managed 2000+ SKU, 150+ Supplier inventory Detonator Assembler

Explosives Assembly

Ensign-BickfordExplosives Assembly

Jan. 1993 - Jan. 1995Assembled non-electric explosive detonators Maintained extremely high levels of safety and quality standards Regularly exceeded shift assembling goals

Store Manager

Beauty BizStore Manager

Jan. 1989 - Jan. 1992Managed busy retail environment Maintained inventory levels (500+ SKU's), employee balance, daily sales records Facilitated successful profit increases through sales incentives

Requests

Touchpoint image

0

Personal Pitch

Instructional Design for Tech Platforms

Intch is a Professional Networking App for the Future of Work

300k+ people

130+ countries

AI matching

Get Intch if you'd like to

Get Recommended to New Customers

Connect with Like-Minded People

Find a side project

Reach Top Niche Experts

Find Jobs on a Hidden Market

Find a Perfect Co-Founder

Find a Trusted Mentor

Hire Top Global Professionals

See more people like Anna on Intch

Customer Service

1792444 people

22

Data Entry

16

Senior Pricing Analyst @ Saia Inc.

20

Operations Manager @ Global Limousine of WNY

Customer ServiceChat Support

571370 people

15

Freelancer

15

Operations and project manager

16

Accounting Manager