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Work Background
RemoteSales Operations Specialist
Apr. 2024Bengaluru, Karnataka, India
Razorhorse CapitalSales Operations Specialist
Nov. 2023 - Mar. 2024Bengaluru, Karnataka, India1. Weekly Business Insights: Took charge of weekly reporting cadence, ensuring a comprehensive view of all relevant business Key Performance Indicators (KPIs) across various departments and clients. Insights served as the foundation for strategic decision-making.
2. Actionable Insights: Developed and extracted actionable insights from data, translating them into recommendations that empowered business teams to make informed, impactful decisions.
3. Cross-Functional Collaboration: Acted as a liaison between SalesOps and all other Razorhorse departments to foster cross-functional collaboration.
4. Deal Pipeline Management: Collaborated with deal sourcing and investment teams to optimize and manage our deal pipeline. This included tracking and analyzing deal flow, evaluating potential investment opportunities, and ensuring that all relevant information is captured and organized efficiently.
5. CRM Data Integrity: Maintained the integrity of CRM (Salesforce & Hubspot) data by identifying, flagging, and rectifying any issues.
6. Reporting Excellence: Identified reporting gaps and proactively developed reporting packages to eliminate blind spots, providing a holistic view of our business.
7. Quarterly Audits: Conducted quarterly audit (Q1 FY-24) to assess the effectiveness of our processes and measured data compliance to identify areas for improvement.
8. Process Optimization: Played a pivotal role in developing and optimizing SalesOps processes, streamlining workflows, and enhancing efficiency.
9. Documentation Management: Created, updated, and maintained comprehensive documentation to ensure transparency and consistency in operations.
Intugine - Logistics through InnovationSales Operations Specialist
Oct. 2022 - Oct. 2023Bengaluru, Karnataka, India1. Defined KPI’s for revenue generating teams (Sales, Marketing, Account Management & Customer Success) aligning them with company goals.
2. Ideated and implemented new product module(Eway-bill integration) which helped in reducing the delta between contracted and realised revenue by 40% (INR 80L to INR 32L). Project scope included vendor scouting, negotiation, finalisation and scaling of the module to all necessary clients.
3. Utilized data visualization tools to create reports and dashboards that communicate sales performance and insights to sales teams and management.
4. Piloted Brand Development with marketing and account management team for generating Testimonials and Case studies which increased the digital following and resulting in 2X growth in inbound leads.
5. Proactively led the marketing initiatives like e-mail reach out, referral programs (Network & References), along with participation in multiple events and webinars which increased the top funnel (TOFU) by 120%.
6. Defined Lead Qualifying Criteria for SDR’s, Sales & Account Management team using BANT & GPCTBA/C&I framework which increased our SQL to pilot conversion by 15%.
Intugine - Logistics through InnovationStrategic Account Manager
Dec. 2019 - Sep. 2022Bengaluru Area, India1. Played a key role in closing of Intugine's largest deal, worth INR 3Cr in Annual Recurring Revenue (ARR), through cross-selling, acting as a catalyst in new round of investment initiation with VC firm.
2. Benchmarked an upsell rate of 3.5X for existing enterprise clients like Flipkart, Bridgestone, and Mahindra.
3. Pivotal in delivering projects worth INR 8Cr in Annual Recurring Revenue with brands like Ultratech Cement, Swiggy, Goldplus & Diageo increasing the lead-to-closure success rate by nearly 60%
4. Instrumental in implementing processes for the Account Management team, including revenue prediction, QBRs and CRM tool, resulting in a 3.5-point increase in CSAT score.
5. Stellar in executing global expansion of the products with existing customers achieving double ACV in FY 21-22
6. Managed portfolio of 19 customers with 37L Monthly recurring Revenue (MRR) contributing 25% of the total monthly revenue.
FancymonkOperations Manager
Aug. 2018 - Dec. 2019Bengaluru Area, IndiaFancymonk is a Tech-enabled B2B marketplace for corporate/industrial catering. 1. Responsible for formulation and execution of systems/processes in regards to Org structure, business retention, PnL, hiring roadmaps and scaling up.
2. Built and managed performance of a 7 strong team to drive Client Engagement with a proper dashboard to prioritise customers.
3. As a team drove pilot launches, client engagement, supply growth and engagement, quality control & assurance.
4. Formulated and executed playbook of SOPs for all business/operational processes in the org.
5. Ideated a Franchise model concept for vendor partners to stabilise & improve revenue, utilisation and operational standards of industrial kitchen.
UNO MINDA GroupEngineering Intern
Jan. 2018 - May. 2018Gurgaon, IndiaAs Engineering Intern I had to Study the effect of process parameter settings of porosity levels of aluminium pressure die casting process using Taguchi Methodology,Including work on Robot and 5-s & Kaizen.
Jindal Power LimitedTrainee
Jun. 2017 - Jul. 2017Tamnar,RaigarhSTEAM CYCLE IN THERMAL POWER PLANT Identified and analysed the equipment related to Thermal Power Plant and studied every aspect of the steam cycle i.e. how it works throughout the industry.
Jindal Steel & Power Ltd.Training
Jun. 2016 - Jul. 2016Raigarh, Chattisgarh, IndiaVisited STEEL MELTING SHOP (SMS) and WORKSHOP in JSPL. Studied and analysed how the department works and compared it with our cirriculam.
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