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Work Background
MicrosoftSolution Area Lead - Modern Work and Security
Jul. 2024 - Jul. 2025United StatesIn this role at Microsoft, I spearheaded initiatives to empower partners in leveraging Modern Work products and Cloud Security solutions. By fostering collaboration across teams, I significantly improved partner experiences. I also developed learning resources that enhanced our advisory capabilities and created a dynamic portfolio of services that increased partner engagement.
MicrosoftPrincipal Partner Technical Consultant - Modern Workplace Services
May. 2018 - Jul. 2024Redmond, WAIn this role at Microsoft, I focused on enhancing partner experiences through innovative programs and team development. I successfully built a high-performing consulting team and launched a global Technical Account Planning initiative, which significantly improved partner engagement and satisfaction. My efforts in establishing global communities for collaboration also led to faster resolution times for partner inquiries.
MicrosoftSr Partner Technical Consultant, Mobility and Devices
Feb. 2013 - May. 2018Issaquah, WashingtonIn this role at Microsoft, I provided global support for partner Technical Pre-Sales and Deployment services, focusing on enhancing partner capabilities in mobility and devices. I successfully launched the Microsoft 365 Tech Series, which empowered partners to effectively sell and deploy Windows 10 and Microsoft 365. Additionally, I collaborated on a global program that activated partners on the Enterprise Mobility Suite, earning recognition for my contributions.
Xtreme Consulting Group, Inc.Director Infrastructure Services
Jan. 2010 - Feb. 2013In this position, I managed Xtreme Consulting Group's Infrastructure and Deployment consultants and supported sales and management of the Information Worker, Hosting, and Virtualization teams.
Xtreme Consulting Group, Inc.Senior Program Manager
Jan. 2009 - Dec. 2009In this position, I supported Microsoft's US Windows 7 team for the Windows 7 launch. I created demo scripts, recorded demos, and built and maintained demonstration systems for the product launch.
Safeco InsuranceClient Technology Lead (Independent Consultant)
May. 2008 - Dec. 2008Contract Windows Vista deployment consultant. Led team of client technology professionals and provided direction to project team for a successful operational pilot of Windows Vista at Safeco Insurance, an 8,600 seat enterprise. During the acquisition of Safeco by Liberty Mutual Insurance, I provided support of the integration of the Vista deployment efforts of the two organizations.
Studio B ProductionsV.P., Technical Program Manager
May. 2007 - May. 2008With this job at Studio B, I was able to combine my two interests—writing and technology. I joined the Studio B staff in May 2007 to assume the role of Technical Program Manager on the BDD project at Microsoft. I grew in that role, eventually assuming control of all Microsoft projects for Studio B. In this role, I directly supported up to a dozen projects at once; filling the roles of Sales, Project Manager, Lead Author, and Subject Matter Expert—depending on the circumstances. I was promoted to V.P., Technical Delivery in the spring of 2008.
Inetium, LLCSenior Infrastructure Consultant
Sep. 2006 - May. 2007Microsoft deployment specialist. I worked with SMS 2003 and Business Desktop Deployment BDD 2007. I conducted engagements in organizations that had as many as 17,000 desktops.
Self-employedComputer Book Author
Nov. 2001I have written several books on Information Technology certification topics and consumer computing. Among my most recent are a college-level Windows XP certification textbook published by Microsoft Learning and Fire The Phone Company, a consumer Voice over IP book. Current projects include a book on portable media devices and corporate articles and whitepapers.
Mall of AmericaSystems Engineer
Dec. 1996 - Sep. 2006During my tenure at Mall of America, I advanced from Network Analyst to Systems Engineer, leading critical projects that transformed IT infrastructure. I successfully migrated financial and HR data to modern systems, implemented Microsoft Exchange Server upgrades, and fortified network security. My efforts significantly improved system reliability and operational efficiency.
Knott's Camp SnoopyMaintenance Technician
Jul. 1992 - Nov. 1996Bloomington, MNStarted as Maintenance Technician 1992 Transitoned to Electronics Maintenance and eventually to Information Technolog Department. Assumed management of Mall of America systems following merging of the two business units.
US NavyMachinist's Mate First Class
Jan. 1986 - Jan. 1992Served USS Sandlance SSN-660 and USS Mississippi CGN-40 Nuclear Propulsion Mechanical Operator Desert Storm
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