20+ years across numerous industries including healthcare, financial services, technology, P&C and more; with leadership roles in technology, business and BPO/ITO.
Over ten years of experience in healthcare.
My core competencies include delivering solutions, savings, and solving issues and challenges for numerous high value clients. My mission is to provide high-quality, cost-effective, and innovative solutions that improve the health and well-being of the people we serve. I value collaboration, excellence, integrity, and diversity, and I aim to bring these perspectives and experiences to the team and the organization.
I have a proven track record of sales growth, client management and transformation, technology implementation and solutions and P&L management.
I own the P&L, growth strategy, client management, operations, all contracting and negotiations and more. I partner directly with IT and our Clients as we define targets, build technology solutions, and deploy process improvements to help achieve financial and strategic objectives.More...
Richard Small
Sr. Product Manager@Salesforce
Verified
Senior Product Manager – Business Technology & Cybersecurity (06/2021 – Present)
Driving AI-powered security solutions, role mining, and identity management automation for global enterprise cybersecurity and IAM systems.
• AI & Machine Learning Integration: Developed AI-driven Role-Based Access Control (RBAC) for automation and regulatory compliance (CMMC, NIST, SOX).
• Cybersecurity & Compliance Solutions: Implemented Data Loss Prevention (DLP) policies using Einstein AI, ensuring secure enterprise data governance.
• Product Roadmap & Agile Execution: Led cross-functional Agile teams, managing product backlogs, sprints, and roadmaps in JIRA & Aha!
• AI-Powered Chatbots & Slack Integrations: Designed Agentforce AI-powered virtual assistants and Einstein in Slack for automated security workflows.
• Role Mining & Identity Management: Leveraged role mining, pattern recognition, and AI-powered identity analytics to enhance IAM strategies.
o Key Results: Reduced manual IAM requests by 60%, improved security compliance by 35%, and automated 70% of access governance workflows.
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