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Work Background
StarRez, Inc.Team Lead/Senior Project Manager
Dec. 2022
StarRez, Inc.Senior Project Manager
May. 2022 - Dec. 2022
StarRez, Inc.Project Manager
Aug. 2019 - May. 2022
University of TorontoAdmissions and Communications Manager (Chestnut Residence & Graduate House)
Apr. 2019 - Aug. 2019Oversee academic year admissions for Chestnut Residence and Graduate House, summer business, and the marketing and communications strategy related to these functions.
University of TorontoManager, Housing Services
Mar. 2009 - Apr. 2019• Manages the access and authorization of U of T’s residence application system, StarRez • Provides training and onboarding support for U of T staff using StarRez • Oversees StarRez module implementations, Project Manager and Developer for StarRez's next generation student-facing portal, PortalX • Manages the oral and written communications to prospective landlords and current and prospective students • Ensures the department maintains a high level of customer service and positive relationships with internal and external partners by managing the staff and day-to-day operations • Manages departmental recruiting, interviewing and hiring • Fosters student satisfaction by managing the University’s waitlist and common residence application gateway, MyRes, and deciding the appropriate residence placement for first-year professional faculty students • Mediates any complaints between students/their parents and the University regarding their residence placements • Oversees the timely and accurate delivery of residence information to students, staff and faculty • Prepares statistical forecasts of first-year residence supply and demand as well as conducts an annual student housing census • Assists students who are having extraordinary difficulty in arranging housing • Investigates both sides of a landlord-tenant dispute
LA Weight LossArea Supervisor
Jan. 2005 - Jan. 2008• Maintained a positive working environment with over 25 staff at multiple locations across the GTA • Oversaw the continuing sales and customer service training for supervised staff. • Compiled weekly statistical reports for the Owner and General Manager. • Solid track record with consistent sales. • Assisted the General Manager with recruiting, interviewing and recommending for hiring.
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