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Work Background
Department for Levelling Up, Housing and CommunitiesAgile Delivery Manager
Nov. 2022 - Dec. 2023London, England, United Kingdom · RemoteEmbedded in the Local Digital team for the DLUHC, I owned and delivered various projects using Agile methodologies. Key responsibilities:
⇨ Analysing various disparate sources of information to provide a strategy for educating Local Council staff.
⇨ Manage the delivery of courses – including creating a Low-code App to manage invitations and registrations.
⇨ Create and review content for introduction courses on Agile, Data Analysis, and Digital Transformation Key achievements:
⇨ Manage team to deliver 90%+ attendance of courses.
⇨ Data Analysis to help guide the digital training strategy to be delivered to local councils.
⇨ Create learning content for Data Analysis and Digital Transformation.
345 TechnologyProject Delivery Manager
Jun. 2021 - Nov. 2022Winchester, England, United Kingdom · HybridIntegrally involved in managing delivery of the core business of software delivery projects, consultancy, and managed services. Key responsibilities:
⇨ Manage and act as the single point of contact on several concurrent software development projects delivered.
⇨ Support all consultants with delivery – admin, client management, and contracts.
⇨ Create and manage the new practice of Managed Services – contracts, tools, and processes.
⇨ Introduce and ensure the people planning tool is up-to-date to generate utilisation and revenue forecasting reports.
⇨ Active role in business development, from writing proposals to delivering pitches, and negotiating delivery. Key achievements:
⇨ Introduce tools and practices to predict forecasting and cash flow.
⇨ Help establish consultancy practice in addition to the company’s primary client (3X).
⇨ Create a Managed Service business with the first client including tools & practices.
Umbrella LocalDigital Marketing Expert
Sep. 2020 - Jun. 2021United StatesProudly part of a leading team of digital marketing experts at Umbrella Local, a nationwide full-service digital marketing agency that focuses on generating more leads and sales for small businesses.
Piping Hot DigitalDirector
Dec. 2019Woking, SurreyStarted and Headed up Digital Marketing Agency to focus on B2B lead generation using cold-email marketing. Key achievements:
⇨ Starting the company including brand, pricing, business processes, and designing services to deliver.
⇨ Owning full sales process to expand business.
⇨ Delivered several successful B2B marketing strategies including cold email, email nurturing, website design/build, and SEO.
Go ReplyManager
Mar. 2018 - Dec. 2019London, United KingdomKey responsibilities:
⇨ Line manages 2 teams for service delivery and 1 team for compliance – a total of 9 to 12 staff.
⇨ Introduce and maintain standards of ITIL service improvement and delivery to SLA.
⇨ Cross-team management of 3rd-line support in other departments or service providers.
⇨ Ensure compliance of delivered services: PCI/DSS, ISO 27001, ISO 9000 – including yearly audits.
⇨ Technical Delivery Manager: Managed very complex infrastructure migration or build projects end-to-end. Team consisting of infrastructure engineers, DevOps, software developers as well as client-side. Key achievements:
⇨ Through strategic improvements, creating a profitable managed service business with 80% C/R.
⇨ Active role in business development from proposal to pitching – closed 2 clients with a contract value of £2m.
⇨ Enhanced service delivery by introducing continuous improvement, standard documentation and standard reporting.
Solidsoft ReplyHead of Operations
Mar. 2016 - Feb. 2018On-siteKey responsibilities:
⇨ Technology Delivery Manager: o Line manage Azure Infrastructure consultancy team – about 6 staff o Managing delivery of small to large complex Cloud projects in Microsoft Azure o Sales and commercial management of o Forecasting of people and revenue ⇨ Managed Services: o Transition department from break-fix to fully managed services in strict regulations (GAMP5). o Develop pricing models and service contract schedules from scratch to ensure profitability. o Active role in sales from responding to bids, contract negotiations, and closing. o Act as Security Officer for ISO 27001, ISO 9001, and GDPR – including passing annual audits. Key achievements:
⇨ Inherited managed service with only front desk staff – grew to operation team.
⇨ Expanded the Azure infrastructure consulting by 3x staff count and business.
⇨ Expanded managed services business – 3 additional main clients.
Solidsoft ReplySenior Consultant
Sep. 2011 - Feb. 2016Key responsibilities:
⇨ Managed software delivery projects using Agile methodologies (Scrum & Kanban).
⇨ Act as Project Manager on BizTalk and Azure integration projects.
⇨ Commercial management of client contracts and external providers. Key achievements:
⇨ Maintain 60% C/R when delivering projects and consultancy
⇨ Successfully migrating or upgrading more than two dozen clients.
⇨ Planned and introduced a standard way of delivering DevOps consultancy.
⇨ Standardised the toolset throughout the organisation by executing enhancements and modifications.
⇨ Managed and completed internal projects effectively with amended TFS work items and custom reports.
Thomson ReutersSenior Developer -> Technical Lead -> Technical Architect
Jun. 2007 - Sep. 2011London, United KingdomInitially hired as a C# senior developer, but quickly climbed the ranks to Technical Architect. As a certified Scrum Master, lead a team of testers, developers and DevOps engineers using strong Agile methodology to create a track record of consistent delivery. Aided with the architecture and design of the integration engine along with the implementation of requirements. Owned third-party outsource relationships with partners based locally, India, the US, and China for functions such as development and testing. I established the testing lab environment by administering the builds with the advent of TFS 2010. Also, I planned, developed, and delivered various extensions for the platform as well as mentored and supported the team to ensure seamless operations. Key achievements during this tenure include:
⇨ Identified and addressed production issues while driving the change management process of hotfixes.
⇨ Introduced Scrum methodologies to manage the London and Chicago teams effectively and efficiently.
The Automobile AssociationSenior Developer
Apr. 2006 - May. 2007Basingstoke, United Kingdom
Arium LtdSenior Developer
Oct. 2004 - Mar. 2006London, United Kingdom
AtkinsSenior Developer
Apr. 2004 - Sep. 2004Epsom, United Kingdom
VirtualPurpleProgramme Manager
Oct. 2002 - Mar. 2004London, United Kingdom
tranXactiveSystem Architect
Jul. 2000 - Feb. 2002Johannesburg Area, South Africa
CCH FutureworksTechnical Lead
May. 1996 - Jun. 2000Johannesburg Area, South Africa
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