Chris Mouton - Agile Delivery Manager, 345 Technology

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Work Background

Piping Hot DigitalDirector

Dec. 2019Woking, SurreyStarted and Headed up Digital Marketing Agency to focus on B2B lead generation using cold-email marketing. Key achievements: ⇨ Starting the company including brand, pricing, business processes, and designing services to deliver. ⇨ Owning full sales process to expand business. ⇨ Delivered several successful B2B marketing strategies including cold email, email nurturing, website design/build, and SEO.

Department for Levelling Up, Housing and CommunitiesAgile Delivery Manager

Nov. 2022 - Dec. 2023London, England, United Kingdom · RemoteEmbedded in the Local Digital team for the DLUHC, I owned and delivered various projects using Agile methodologies. Key responsibilities: ⇨ Analysing various disparate sources of information to provide a strategy for educating Local Council staff. ⇨ Manage the delivery of courses – including creating a Low-code App to manage invitations and registrations. ⇨ Create and review content for introduction courses on Agile, Data Analysis, and Digital Transformation Key achievements: ⇨ Manage team to deliver 90%+ attendance of courses. ⇨ Data Analysis to help guide the digital training strategy to be delivered to local councils. ⇨ Create learning content for Data Analysis and Digital Transformation.

345 TechnologyProject Delivery Manager

Jun. 2021 - Nov. 2022Winchester, England, United Kingdom · HybridIntegrally involved in managing delivery of the core business of software delivery projects, consultancy, and managed services. Key responsibilities: ⇨ Manage and act as the single point of contact on several concurrent software development projects delivered. ⇨ Support all consultants with delivery – admin, client management, and contracts. ⇨ Create and manage the new practice of Managed Services – contracts, tools, and processes. ⇨ Introduce and ensure the people planning tool is up-to-date to generate utilisation and revenue forecasting reports. ⇨ Active role in business development, from writing proposals to delivering pitches, and negotiating delivery. Key achievements: ⇨ Introduce tools and practices to predict forecasting and cash flow. ⇨ Help establish consultancy practice in addition to the company’s primary client (3X). ⇨ Create a Managed Service business with the first client including tools & practices.

Umbrella LocalDigital Marketing Expert

Sep. 2020 - Jun. 2021United StatesProudly part of a leading team of digital marketing experts at Umbrella Local, a nationwide full-service digital marketing agency that focuses on generating more leads and sales for small businesses.

Go ReplyManager

Mar. 2018 - Dec. 2019London, United KingdomKey responsibilities: ⇨ Line manages 2 teams for service delivery and 1 team for compliance – a total of 9 to 12 staff. ⇨ Introduce and maintain standards of ITIL service improvement and delivery to SLA. ⇨ Cross-team management of 3rd-line support in other departments or service providers. ⇨ Ensure compliance of delivered services: PCI/DSS, ISO 27001, ISO 9000 – including yearly audits. ⇨ Technical Delivery Manager: Managed very complex infrastructure migration or build projects end-to-end. Team consisting of infrastructure engineers, DevOps, software developers as well as client-side. Key achievements: ⇨ Through strategic improvements, creating a profitable managed service business with 80% C/R. ⇨ Active role in business development from proposal to pitching – closed 2 clients with a contract value of £2m. ⇨ Enhanced service delivery by introducing continuous improvement, standard documentation and standard reporting.

Solidsoft ReplyHead of Operations

Mar. 2016 - Feb. 2018On-siteKey responsibilities: ⇨ Technology Delivery Manager: o Line manage Azure Infrastructure consultancy team – about 6 staff o Managing delivery of small to large complex Cloud projects in Microsoft Azure o Sales and commercial management of o Forecasting of people and revenue ⇨ Managed Services: o Transition department from break-fix to fully managed services in strict regulations (GAMP5). o Develop pricing models and service contract schedules from scratch to ensure profitability. o Active role in sales from responding to bids, contract negotiations, and closing. o Act as Security Officer for ISO 27001, ISO 9001, and GDPR – including passing annual audits. Key achievements: ⇨ Inherited managed service with only front desk staff – grew to operation team. ⇨ Expanded the Azure infrastructure consulting by 3x staff count and business. ⇨ Expanded managed services business – 3 additional main clients.

Solidsoft ReplySenior Consultant

Sep. 2011 - Feb. 2016Key responsibilities: ⇨ Managed software delivery projects using Agile methodologies (Scrum & Kanban). ⇨ Act as Project Manager on BizTalk and Azure integration projects. ⇨ Commercial management of client contracts and external providers. Key achievements: ⇨ Maintain 60% C/R when delivering projects and consultancy ⇨ Successfully migrating or upgrading more than two dozen clients. ⇨ Planned and introduced a standard way of delivering DevOps consultancy. ⇨ Standardised the toolset throughout the organisation by executing enhancements and modifications. ⇨ Managed and completed internal projects effectively with amended TFS work items and custom reports.

Thomson ReutersSenior Developer -> Technical Lead -> Technical Architect

Jun. 2007 - Sep. 2011London, United KingdomInitially hired as a C# senior developer, but quickly climbed the ranks to Technical Architect. As a certified Scrum Master, lead a team of testers, developers and DevOps engineers using strong Agile methodology to create a track record of consistent delivery. Aided with the architecture and design of the integration engine along with the implementation of requirements. Owned third-party outsource relationships with partners based locally, India, the US, and China for functions such as development and testing. I established the testing lab environment by administering the builds with the advent of TFS 2010. Also, I planned, developed, and delivered various extensions for the platform as well as mentored and supported the team to ensure seamless operations. Key achievements during this tenure include: ⇨ Identified and addressed production issues while driving the change management process of hotfixes. ⇨ Introduced Scrum methodologies to manage the London and Chicago teams effectively and efficiently.