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Work Background
WellSaidProduct Support Manager
Mar. 2024
WellSaid LabsCustomer Success
Dec. 2021 - Mar. 2024
Houston ISDEducator | Lead
Aug. 2017 - Dec. 2021Greater Houston• Train, coach, and mentor novice and seasoned educators, leveraging personal strengths to achieve desired classroom functionality, and confidence in dispensing instruction to increase class satisfaction by up to 35%. • Develop and facilitate engaging and interactive learning activities that are objective based, targeting various learning styles and techniques, including peers teaching others daily. • Build relationships, communicate with staff, coordinate, maintain and create content to address needs while improving the learning process engaging 90%+ students. Serve as a subject matter expert on learning, and assist with special projects. • Create reports, analyze and read data trends, provide feedback using performance goals for 500+ students. • Manage onboarding new teachers, lessons incorporating lessons, and building the skills. • Facilitate curriculum scope and sequence, collaborate with team members on training programs. Accomplishments: • Played a key role in implementing strategies to increase critical thinking and reading levels, which increased student testing scores. • Introduced innovative learning tools, and recognized for increasing student performance. • Created presentations reviewing different teaching styles worldwide to be more competitive globally.
Cypress-Fairbanks I.S.D.Educator
Sep. 2014 - Aug. 2017David Anthony, Ed. D Middle School•Achieved individual student success for 85% of students through data review, applying students' strengths to help access comprehension of new topics and assignments. Collaborated with team members in multiple grade levels and subject areas to evaluate, and resolve educational gaps for 50% of lessons created. •Served as a facilitator for problem-solving and peaceful resolutions on-campus development and improvement committee, including professional development, technology, and classroom projects. •Worked as subject matter expert supporting teaching protocols and academic scores. Accomplishments: •Facilitated new technology to instruct classes in math and history, increasing academic performance. •Designed strategies and open communication style, which improved instruction while streamlining communication. •Collaborated with teams implementing strategies to increase student learning, feedback, and tracking of results.
alliantgroupCSM
Aug. 2013 - Jan. 2014Greater Houston•Served as a Client Service Representative working with customers on services rendered. •Streamlined communications and checked in with clients implementing products to meet client needs. •Successfully retained clients by effectively resolving client issues and streamlined the logistics of projects and distribution of correspondence. Created, implemented, and updated multiple project documentation for data analysis. •Displayed professionalism throughout tenure. Knowledgeable in all phases of client services. Accomplishments: •Optimized cross-functional communication and engagement, meeting 100% of project deadlines. •Increased customer satisfaction by 30%. Assessed client goals with the teams, created project timelines, monitored progress on deliverables, and maximized account profitability.
TravelersCustomer Relations | Customer Success Specialist
Feb. 2012 - Aug. 2013Houston, Texas, United States•Mitigated issues on claims, documented files, reviewed data and client’s needs. •Participated in mapping customer relations strategies to improve customer success. •Resolved and mediated adverse situations concurrently respecting customer needs while protecting company values. Accomplishments: •Achieved or surpassed monthly metrics 100% of the time by delivering professional service, mastering company systems, seeking constructive feedback, and prioritizing consistent, and incremental growth for client needs. •Mentored and developed new and seasoned client services team members on best practices to increased individuals’ impact by 25% to 40% meeting monthly metrics and deadlines.
Rafail Insurance GroupCustomer Relations Specialist | Training and Development Specialist
May. 2010 - Feb. 2012Houston, TX•Provided corporate training for new policies on Farmer’s products. Developed corporate training materials and facilitated instruction for all new employees. Facilitated onboarding, coaching, and career development of new hires, designed training materials for all new employees on company systems, and procedures. •Communicated with 30+ clients daily regarding comprehension of policies and services. Maintained and promoted customer relations using prompt, and accurate issue resolution. •Researched and implemented marketing/social media communication outreach, including Facebook, Twitter, and LinkedIn Accomplishments: •Recognized as a vital contributor in corporate training policies, increasing staff performance, and customer success. •Onboarded new employees, and developed training material to optimize staff performance.
Willingham, Fultz & Cougill, L.L.P.Paralegal
Feb. 2009 - May. 2010
TECH CORPSProgram Assistant | Volunteer Coordinator
Jun. 2005 - Jul. 2009Houston, TX• Assisted with organization and preparation of special events with director, i.e. celebrity golf tournaments, gala fundraisers, school award ceremonies, etc. to bring awareness to non-profit mission and sustain continuous growth • Volunteer coordinator of special events • Cultivated patron and nonprofit relationship
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