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Network Power<100 people
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IT
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Work Background
_VOISManager
Jun. 2024 - Feb. 2025Ahmedabad, Gujarat, India• Implemented strategic initiatives to enhance operational efficiency and foster a culture of continuous improvement across multiple regions. • Formulated and maintained comprehensive business cases for proper P&L management and budgeting alignment with corporate objectives. • Elevated employee satisfaction through targeted engagement strategies to drive performance and innovation. • Spearheaded employee engagement initiatives through innovative strategies, impactful events, and recognition programs, boosting morale and satisfaction. • Managed risk management protocols, conducted quality audits to mitigate financial risks, ensuring zero revenue impact.
_VOISDeputy Manager
Nov. 2022 - Jun. 2024Ahmedabad, Gujarat, India• Managed complex functional programs, conducted risk assessments, and administered risk management protocols to mitigate financial risks. • Enhanced collaboration with stakeholders to ensure smooth operations, improve issue resolution, and client satisfaction. • Cultivated and maintained executive-level client relationships, orchestrating regular communication and strategic connects to facilitate seamless issue resolution and enhance client satisfaction. • Led strategic initiatives to improve operational efficiency and customer experience.
_VOISAssistant Manager
Apr. 2021 - Oct. 2022Ahmedabad, Gujarat, India• Led automation initiatives through RPA, developed comprehensive SOPs, and built high-performance teams. • Streamlined processes through automation, enhanced service delivery and customer experience. • Managed escalations and critical issue resolutions as the primary point of contact. • Conducted quality audits to prevent service disruptions and revenue leakage. • Oversaw workforce capacity and resource allocation for optimal service delivery and utilization.
_VOISSenior Executive
Feb. 2019 - Mar. 2021Ahmedabad, Gujarat, India• Managed customer service requests, drove process enhancements, and trained new joiners to ensure efficient service delivery. • Administered end-to-end customer service requests and led continuous process improvement initiatives. • Optimized new joiner performance and improved service delivery timelines.
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