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Work Background
Miami-Dade County Public SchoolsASD Teacher
Apr. 2023Miami-Dade County, Florida, United StatesCreate and implement lesson plans in order to structure learning experiences in the classroom Develop intervention activities in order to bridge learning gaps amongst students Facilitate learning for 10+ students who possess Autism Spectrum Disorder, Intellectual and Learning Disabilities, and Speech/Language Disorders
Miami-Dade County Public SchoolsTeacher Resident
Jan. 2023 - Apr. 2023Miami-Dade County, Florida, United StatesCreate and implement lesson plans in order to structure learning experiences in the classroom Develop intervention activities in order to bridge learning gaps amongst students Facilitate learning for 10+ students who possess Autism Spectrum and Speech/Language Disorders
Kforce IncCall Center Specialist
Apr. 2020 - Sep. 2020Miami, Florida, United StatesAnswered incoming calls from customers to take orders, answered inquiries and questions, handled complaints, troubleshoot problems and provided information of a non-technical nature Responded to customer inquiries, provided customers with product and service information and processed orders, forms and applications Utilized mechanized systems to initiate and complete service orders and handle customer requests Researched required information using available resources. Identified and escalated priority issues and complaints
Taco BellCustomer Service Specialist
Oct. 2015 - Nov. 2016Miami/Fort Lauderdale AreaConstant cash handling not limited to registers, daily safe count with respective manager Trained many new cashiers during a period of store expansion to ensure quality work, attention to detail and adherence to corporate store policy Adapted to constant thematic changes within store and promoted various new items Met donation quotas as well as upsold combination orders to customers
Independiente / FreelancePeer Mentor
Sep. 2014 - Apr. 2023Miami Metropolitan AreaCoach peers through difficult material Actively engage peers by asking questions that will facilitate their understanding Encourage peers to improve their study methods Proofread, edit, and suggest changes to peer work in order to improve coherence
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