Kforce IncCall Center Specialist
Apr. 2020 - Sep. 2020Miami, Florida, United StatesAnswered incoming calls from customers to take orders, answered inquiries and questions, handled complaints, troubleshoot problems and provided information of a non-technical nature Responded to customer inquiries, provided customers with product and service information and processed orders, forms and applications Utilized mechanized systems to initiate and complete service orders and handle customer requests Researched required information using available resources. Identified and escalated priority issues and complaints