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Work Background
Blue Cross & Blue Shield of Rhode IslandSr BCP Lead
Jan. 2025● Responsible for all business continuity program operations
● Create 3-year strategic roadmap for overall program initiatives ● Evaluate and solution gaps in business continuity plans
● Coordinate with business leaders to ensure business requirements are developed and testing of business continuity strategies occurs
● Collaborate with several internal stakeholders to assist with BCP risk identification efforts
● Develop performance metrics and best practices to support accurate analysis, management and decision making
● Educate and train employees on business continuity plans and strategies
Blue Cross & Blue Shield of Rhode IslandVendor Manager
Jan. 2024 - Dec. 2024● HCL Vendor Oversight
o Participated in Oversight meetings and activities to support HCL relationship
o Escalated issues/risks and developed solutions with BL Owners (ADM/BPO)
o Became Subject Matter Expert in all Schedules to support business delivery o Managed invoicing for entire HCL relationship and Vendor Management Program. o Led weekly 1:1 meetings with HCL leadership members
o Supported large transition and defined future-state best practices ● Governance Oversight
o Led weekly EPMO Finance meetings
o Collaborated with PMO Leaders to develop new guidelines (supported by contract language) for handling pre-baseline resource changes in projects
o Analyzed resource utilization to assist with demand/consumption management and business decisions
o Managed project contract requests and assisted contract execution with BL Owners
o Developed SOP’s for HCL and PMO teams
Blue Cross & Blue Shield of Rhode IslandFinancial Analyst
Jun. 2021 - Jan. 2024● NTT Strategic Partnership Oversight
o Participated in Oversight meetings and activities to support the financial stability of the NTT Contract.
o Collaborated to refresh all SOP documents associated with NTT. o Led first review on Service Performance Mgmt Consumption Management, Demand Management, Invoice Verification, Financial Planning Forecasting, and Benefit Realization Mgmt SOPs
o Supported Issue Resolution
o Supported financial metrics for TPRM reporting
o Month End Close Support (reconciliations, actual vs budget vs forecast) ● Project Oversight
o Led weekly EPMO Finance meetings
o Collaborated with PMO leaders, Budgets and NTT to develop training materials to support PM training including accruals, forecasting, contract requests, PM Status reports and CBA
o Led PMO SLA reporting and guidance
o Managed Multi-Year project view reporting (labor analysis, burn rate reporting, capital management analysis) ● RFP Support
o Facilitated the quantification and documentation of normalizations
o Compiled documentation and facilitated data collection
o Participated in model discussions with BCBSRI senior leadership
UPP Global Portfolio Manager
Jul. 2019 - Jun. 2021Providence, Rhode Island, United States● Responsible for the management of Brown University Transportation Services Dept.
● Developed benchmark and other performance-metrics and best practices to support accurate analysis, management and decision making for all operations ● Managed all projects as well as the identification of larger scope initiatives ● Directly supervised and managed 20+ staff personnel
Citizens BankTechnology Operations Manager
Aug. 2017 - Jun. 2018Cranston, RI● Defined and managed projects to implement core process automation program capabilities, aspects of the operating model, process automation standards and measure adherence to automation standards ● Managed automation candidate evaluation and prioritization ● Collaborated with business, compliance and technology leaders to plan, manage, and track projects evolving risks and issues ● Created and managed process automation program metrics
Citizens BankTechnology Strategy Analyst
Aug. 2016 - Sep. 2017Providence, Rhode Island Area● Conducted research into case studies on industry trends, competitor/market scans and summarized findings including an initial assessment on how these findings impact the Citizens business and technology environment ● Conducted analysis to understand if and how strategic options considered will meet Business and Technology requirements
● Led the Cloud Technology Governance work-stream ● Led the Enterprise Data, Enterprise Risk and HR Roadmap efforts
● Managed high-level project plans associated with roadmap development efforts and maintained a consolidated view of these plans to highlight risks, issues, key decisions and milestones ● Analyzed the project portfolio and summarized views as needed to help with roadmap and communication of investment scenarios/options to executive teams
Citizens BankFinancial Advisor
Jun. 2015 - Mar. 2016Cranston, RI● Trained contact center representatives and managers for investment referrals ● Inside sales working with new brokerage prospects 0-100mil. in assets ● Led team in all categories (appointments, sales, revenue, call listening scores) ● Led discussions regarding business development and strategic planning
Edward JonesFinancial Advisor
Jun. 2013 - Jun. 2015Hartford, Connecticut Area● Completed the Edward Jones Career Development Program (FACD Program) in Phoenix, AZ ● Passed Series 7, 66, and Life & Health Insurance License exams ● Managed several branches, conducted appointments and placed trades ● Order Services Advisor
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