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Work Background
Technical Writer
UTDS Optimal ChoiceTechnical Writer
Jun. 2021Albania, Tirana* Produced structured product documentation for SaaS and CRM platforms including user manuals, onboarding guides, feature documentation, release documentation, and knowledge base articles. * Collaborated with product managers, engineers, and design teams to translate complex workflows into clear user focused documentation. * Created developer oriented documentation explaining system workflows, integrations, configuration processes, and troubleshooting guidance for internal teams and platform users. * Maintained knowledge base structures to improve documentation discoverability and support customer self service. * Analysed existing documentation to identify opportunities for content reuse and single sourcing, improving consistency across documentation sets. * Participated in documentation planning during product updates to ensure new features and platform changes were documented clearly and consistently. * Worked within product release cycles to update documentation alongside feature releases and platform improvements, coordinating documentation updates through issue tracking workflows. * Used AI assisted tools and structured prompts to quickly understand unfamiliar technologies and document new systems efficiently.
UX And Technical Writer
Yaali InUX And Technical Writer
Feb. 2017 - Nov. 2017India, Chennai* UX & Technical Writing: Created in-app instructional content, tooltips, and Knowledge Base documentation for a SaaS Order and Inventory Management platform, improving clarity and user self-support. * Cross-Functional Collaboration: Partnered with design and engineering teams to align product terminology, interface language, and tone with overall UX and brand consistency
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