UTDS Optimal ChoiceTechnical Writer
Jun. 2021Albania, Tirana* Produced structured product documentation for SaaS and CRM platforms including user manuals, onboarding guides, feature documentation, release documentation, and knowledge base articles.
* Collaborated with product managers, engineers, and design teams to translate complex workflows into clear user focused documentation.
* Created developer oriented documentation explaining system workflows, integrations, configuration processes, and troubleshooting guidance for internal teams and platform users.
* Maintained knowledge base structures to improve documentation discoverability and support customer self service.
* Analysed existing documentation to identify opportunities for content reuse and single sourcing, improving consistency across documentation sets.
* Participated in documentation planning during product updates to ensure new features and platform changes were documented clearly and consistently.
* Worked within product release cycles to update documentation alongside feature releases and platform improvements, coordinating documentation updates through issue tracking workflows.
* Used AI assisted tools and structured prompts to quickly understand unfamiliar technologies and document new systems efficiently.