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Work Background
United Entertainment GroupAdministrative Assistant
Jul. 2024Los Angeles, California, United States
The Refinery CreativeOffice Assistant
Jun. 2022 - Jun. 2024Track the in-office inventory and order food, drinks, and office supplies as-needed. Purchase and coordinate client gift deliveries worldwide. Plan and execute on-site and off-site company parties for up to 250 attendees. Distribute daily communications to the whole company with daily attendance, as well as utilizing Slack to send reminders for monthly All-Hands Meetings.
Cinespia Cemetery ScreeningsProduction Assistant
May. 2022 - Sep. 2022
Quarter, LLCCOVID Compliance Production Assistant
May. 2022 - May. 2022Simi Valley, California, United States
Sharp EntertainmentCasting Production Assistant
Mar. 2022 - Apr. 2022Utilized social media platforms and language translators to reach out to potential reality show cast members for a new dating show. Created introductory slates used in all submitted audition videos.
The Broad StageProduction Assistant - Live Events
Jan. 2022Santa Monica, California, United StatesWelcome performer(s) to the theater, while having their Green Room and Dressing Room(s) prepped according to their rider Track the timing of the performance, along with any technical issues that are noticed throughout Complete runs to help replenish necessary supplies for the crew
ICONOCLASTOffice PA
Sep. 2021 - Oct. 2021Los Angeles Metropolitan AreaBuilt physical storyboards to be used and edited while filming multiple scenes Withdrew and deposited petty cash at the bank throughout production, while also reconciling petty cash turned in from various crew members Performed clerical duties such as scanning timecards, making copies, and creating onboarding paperwork packets
ViacomCBSDigital Set PA - MTV VMAS
Sep. 2021 - Sep. 2021New York City Metropolitan AreaAssisted the 2021 VMAs Digital Team throughout load in, show day, and strike Distributed fact sheets needed to conduct interviews Purchased necessary items to keep red carpet livestreams running smoothly
ITVCOVID Scheduling Manager
Jun. 2021 - Aug. 2021Los Angeles, California, United StatesScheduled and tracked testing for 400+ crew members Collaborated with various departments to ensure all crew members remain in testing cadence according to company and union policies
Native ContentCOVID Schedule Coordinator
May. 2021 - May. 2021Los Angeles, California, United StatesScheduled and monitored COVID tests for 50+ crew members and talent
HBOMaxCOVID Coordinator
Mar. 2021 - May. 2021Los Angeles County, California, United StatesImplemented COVID-19 safety procedures, including temperature checks, and COVID symptom checks for crew members entering set Coordinated COVID-19 tests for crew members for the duration of production
CVS HealthCustomer Relations Representative
Jul. 2020 - Mar. 2021Cumberland, Rhode Island, United StatesManaged 35+ calls a day, successfully implementing One Call Resolution on 92% of calls. Documented all calls and directed complaints, questions, and inquiries to the correct department(s) for resolution. Maintained on average, a 94% adherence rate. Thoroughly verified customers' identities before accessing and providing confidential information.
ColletteGuest Relations Administrator
Jun. 2018 - Mar. 2020Pawtucket, Rhode IslandResolved 96% of guest complaints within 48 business hours Collaborated with various internal departments for crisis management during emergency situations including injury, natural disasters, terrorist attacks, and death
The Michaels Companies, Inc.Customer Experience Manager
Jun. 2016 - Jun. 2018Buffalo/Niagara, New York AreaManaged 25 employees and raised average weekly rewards program sign-ups by 14% to meet the company goal of 85% in 3 months Surpassed daily projected sales by $1,000 consistently, making our store the most profitable in the district Organized, scheduled, and oversaw nationally advertised arts and craft classes on a weekly basis
NBCUniversal, Inc.Booking Production Assistant
Aug. 2015 - Mar. 2016Contacted and secured 3+ guests weekly for a nationally syndicated daytime talk show Researched possible guests and show topics through the use of various social media platforms Coordinated travel, lodging, and various accommodations for guests
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