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Work Background
PANDRAdministrative Assistant
Oct. 2023• Processed invoices in Xero and Caretaskr, making sure data was accurate and payments went out on time. • Reviewed client information in Hubspot, so communication stayed sharp and records were always current. • Entered shift notes efficiently, keeping operations running smoothly and the team well-coordinated.
SutherlandCustomer Service Representative
Feb. 2018 - Oct. 2023Legaspi, Bicol Region, PhilippinesManages both inbound and outbound calls, as well as chat support, to address customer needs. Gathers and reviews customer data, digs into any issues, and presents practical solutions—no generic responses. When complaints come up, I handle them directly and focus on delivering real resolutions for a positive customer experience. I stick to company policies and procedures but always keep an eye out for ways to streamline processes and improve results. Consistently meets or exceeds monthly targets, whether that’s retention goals or other key metrics.
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