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Work Background
YahooManager
Dec. 2021 - Feb. 2023
EdiFounder
Jul. 2021Mangaluru, Karnataka, IndiaEdi, where technology meets fashion and comfort meets style!
Our founder, a true fashion enthusiast with a technology background, started this brand to create ultra-comfortable clothing that can be worn for any occasion. We believe that comfort shouldn't come at the expense of style, uniqueness, or quirkiness, and that's why we've dedicated ourselves to providing clothes that make you feel comfortable in your skin.
But our mission doesn't stop there - we're committed to being environmentally responsible, so we've chosen the Made-to-Order method to reduce our carbon footprint and ensure that each order is given the love, care, and attention it deserves from the very beginning. So join us on our journey to look good, feel good, and do good for the planet!"
Verizon MediaAssociate Manager - Technical Support
Feb. 2020 - Dec. 2021
Verizon MediaTechincal Product Specialist
Mar. 2019 - Dec. 2021
YahooTechnical Product Support Engineer
Nov. 2015 - Mar. 2019Being a part of Gemini Native/Search Mobile Advertising team, I am responsible for supporting Oath's revenue-critical Gemini advertising platforms and products. In this fast-paced project, I am the only SME for 3 major components which are App Installs, Dynamic Product Ads (DPA) and Gemini Payments. These 3 components are super critical and very competitive flavors in the Online advertising platform among the competitors and they drive the majority of the Ad revenue for the company. Responsibilities: • Apply my expertise and knowledge in Gemini domain model to access data and provide Ad-hoc reporting by executing queries using SQL/Hive. • Suggesting and tweaking JSoN ad parameters for existing and onboarding new advertisers to help them on-board and/or improve the customer’s scale and performance. • Always a proven and reliable team member in times of crisis, who has been handed the responsibility to drive major components with almost little to no transition phase to handle the technical issues, onboarding, creating a bridge between the Account Managers (AMs), Sales, Engineering, QA, Clients and also the 3rd Party vendors. • Created Knowledge repositories for applications which had no troubleshooting or any structural documentation available which ultimately reduced the time involved in either solving or finding answers for each party involved. • Review Gemini payment logs and database (via MySQL and Splunk) to triage and identify any payment related issues and work with the internal financial team to ensure correct funding or refunds related to the advertiser or publishers are processed in a timely fashion. • The sole point of contact for working with the highest DPA spending clients to ensure they have the smoothest onboarding process and provide any technical assistance required and also communicate in a way which is understandable to both the sales clients and the engineers.
InfosysSenior Software Engineer
Oct. 2014 - Nov. 2015A Key member of the team that supports 24/7 critical, revenue-generating, production systems. Responsible for all escalated cases and ensuring they are resolved per terms of service level agreement (SLA) and quality expectations. Adds value to the incident management process by applying technical, product, and domain knowledge with customer service skills. Personally assists in priority one cases, as required. Trains new hires. Solve root-cause issues on a day-to-day basis, debugging and fixing customer and business critical issues in production at the client location. • Collaborated with globally-based, internal teams to direct site-specific, project initiatives.
• I was leading the 24/7 support for Fraud management system (CAFE) and Identity Management Operation systems at the client location and transitioned the changes frequently to the off-shore team to ensure availability of the system with no downtime.
• Led the implementation of KT and team-enablement sessions; both on existing applications and newly transitioned applications.
InfosysSystems Engineer
Jul. 2011 - Oct. 2014Responsibilities: • Responded to the issues assigned while conducting an analysis to identify and evaluate different solution alternatives. Implemented the most optimal solutions while supporting team members on determining resolutions, as required.
• Provided Production support, including analyzing various issues, debugging, and providing enhancements as preventive measures.
Edi
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