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Work Background
Community of Faith United Methodist ChurchDirector of Operations, Business & Finance Administration
Oct. 2016 - Jul. 2025Responsible for all Facility Management and Administration of a $1.8M budget, including a 20,000 sq. ft. building and a preschool of 150+ students, 30 staff members, and congregation of 150+ members.
Directed full replacement of a $500K HVAC system as part of long-term property enhancement initiative and led planning, budgeting, and project management for capital improvements.
Implemented income and expense forecasting, reducing costs and increasing operational efficiency. Developed a formal business plan for the Preschool that reduced expenses and maximized profit.
Oversaw accounts payable/receivable, payroll, and banking procedures, improving accuracy through implementation of financial controls.
Negotiated all vendor contracts and ensured consistent service delivery aligned with contractual terms.
Maintained OSHA compliance and operational readiness through rigorous life safety system management and inspections.
Developed staff safety procedures, adherence to DCF compliance standards, and background screening protocols to limit liability and ensure regulatory alignment.
Hospitality SoftnetDirector of Recruitment and Training/ Sales Coaching/ Account Manager
May. 2013 - Mar. 2016United StatesRecruitment, training, and support of a remote team of 150+ to provide assessments and training for national hospitality clients. Created SOPs, performance metrics, and service quality systems. Held multiple leadership roles based on strong performance and client satisfaction.
Hospitality SoftnetDirector of Reservations Services/ Account Manager/ Trainer
Sep. 2004 - May. 2013United StatesManaged and trained teams to enhance selling and service skills, increasing revenues and improving guest experience. Collaborated with hotels, management companies, and brands to implement training, mystery shopping, and coaching programs. Oversaw all aspects of the Reservations Services Division at Hospitality Softnet, driving growth and customer satisfaction. Doubled client portfolio and scaled reservation services division during tenure. Created SOPs, performance metrics, and service quality systems.
Intercontinental Hotels GroupCatering, Sales, and Meeting Services Manager, Director of Catering & Convention Services
Jan. 1995 - Dec. 2004650-room resort with 25,000 sq. ft. of meeting space on International Drive. Progressed through key leadership roles, culminating as SMERF Sales Manager for Holiday Inn Cocoa Beach, a 200-room full-service resort.
Managed corporate catering and event services, group meetings, and convention services.
Directed sales strategy, client service execution, and staff coordination for large-scale functions.
Consistently exceeded revenue targets and guest satisfaction metrics.
multiple in the attractions areaHotel Operations experience
Jan. 1989 - Dec. 1995Held progressive roles in food & beverage, front office, purchasing, and guest services. Regularly scheduled as Manager on Duty (MOD), overseeing hotel-wide operations and guest resolution during peak periods.
Food and Beverage Manager
Banquet Manager
Purchasing Manager
Assistant Guest Services Manager
Guest Services Agent
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