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Work Background
Fanatics, Inc.IT Operations Manager
Jun. 2023 - Mar. 2024Sunnyvale, Texas, United StatesDirected a team of four senior support personnel and two help desk representatives in three states. Rightsized IT policies, procedures, and processes (e.g., DR, onboarding, offboarding, 3rd party oversight, hardware refresh, patching, etc.) to ensure that internal IT functions meet business needs with cost-effective, on-time delivery. Partnered with IT business stakeholders to deliver value added solutions to optimize business effectiveness, operating efficiencies, and overall value to the firm. Served as the accountable leader of the IT team to the business and provided oversight for delivery of international IT solutions. Provided technical expertise to the infrastructure teams while supporting and prioritizing the work.
Keurig Dr Pepper Inc.Senior IT Site Services Manager
Apr. 2008 - Jun. 2023Irving, TXLed IT initiatives in a multi-state, multi-location manufacturing environment. Delivered 99.9% uptime Supply Chain and Warehouse operations support in a high-pressure, fast-paced environment. Evaluated and analyzed IT infrastructure delivery, identified gaps, and coordinated resolution. Identified cost-cutting measures and increased hardware service contract efficiencies. Managed hardware obsolescence in a secure, environmentally safe manner. Supported the hardware side of ERP, production, and other proprietary business systems solutions.
CitigroupDirector Systems Operations
Dec. 1996 - Apr. 2008Directed a team of three IT managers and 26 support personnel across six sites in Dallas, Phoenix, and Knoxville. Executed second and third level workstation and LAN/server support. End-to-end ownership of all the network infrastructure activities for over 4000 users, including five call centers, business services, engineering, and systems development. Assessed, diagnosed, and repaired complex server issues and managed multiple data centers.
c-Systems Software IncSolution Deployment Manager
Nov. 1991 - Nov. 1996Traveled on-site to customer locations to deliver customized hands-on, in-person ERP system installation, setup, and custom training. Delivered ongoing training, support, and account/system customization after the sale. Served as the primary contact for new clients and responsible for each client’s successful deployment of the business management system.
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