Fanatics, Inc.IT Operations Manager
Jun. 2023 - Feb. 2024Sunnyvale, Texas, United StatesDirected a team of four senior support personnel and two help desk representatives in three states. Rightsized IT policies, procedures, and processes (e.g., DR, onboarding, offboarding, 3rd party oversight, hardware refresh, patching, etc.) to ensure that internal IT functions meet business needs with cost-effective, on-time delivery. Partnered with IT business stakeholders to deliver value added solutions to optimize business effectiveness, operating efficiencies, and overall value to the firm. Served as the accountable leader of the IT team to the business and provided oversight for delivery of international IT solutions. Provided technical expertise to the infrastructure teams while supporting and prioritizing the work.